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SolvadermReviews 190

3.7

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Solvaderm Reviews Summary

Solvaderm has a rating of 3.7 stars from 190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Solvaderm most frequently mention customer service, great product and fast delivery. Solvaderm ranks 10th among Skin Care sites.

service
13
value
84
shipping
82
quality
82

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1,218 reviews

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California
2 reviews
0 helpful votes
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It provides skincare with effective results. Its innovative formulas rejuvenate skin, tackling aging, acne, and more.

Date of experience: May 1, 2024
Maria G. — Solvaderm Rep
over a year old

Thank you for taking the time to submit this review.

We truly appreciate your business and look forward to servicing your next order.

If you have any questions, please email us at support@ihf.zendesk.com.

Healthy Regards,
IHealth Fulfillment

California
1 review
0 helpful votes
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I like solvaderm range of products. They do what they claim to do. I like them very much. They are good, especially stemuderm.

Date of experience: April 3, 2024
Maria G. — Solvaderm Rep
over a year old

Dear Valued Customer,

Thank you for your review. We are delighted to hear that you found it to be effective and that it met your expectations.

Your satisfaction is our top priority, and we are thrilled that our product has delivered the results you were hoping for. If you ever have any questions or need further assistance, please don't hesitate to reach out to us at support@ihf.zendesk.com.

Once again, thank you for choosing our product and for your positive feedback.

Healthy Regards,
IHealth Fulfillment

Oregon
1 review
0 helpful votes
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Returns
March 9, 2024

I purchased Solvaderm Eyevage and it may work for some, but didn't for me. Be sure to keep the original box if you try it because you will need it for a return.

Date of experience: March 9, 2024
Maria G. — Solvaderm Rep
over a year old

Dear Paula,

Thank you for sharing your experience with our Eyevage. We're sorry to hear that it didn't meet your expectations. When we refer to the original packaging, we mean the bottle that contains the product. To assist you with your return process, we kindly ask that you provide us with your order details, including the purchase date and order number, so we can locate your records and facilitate the return efficiently. Please send us an email at support@ihf.zendesk.com. We appreciate your cooperation and hope to resolve this matter to your satisfaction promptly.

Healthy Regards,
IHealth Fulfillment

Oregon
1 review
0 helpful votes
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Best product, worst customer service.
July 6, 2023

I've been ordering this product for years. I ordered 25(!) days ago. Finally got it today. Called the company 5 times. Very hard to get ahold of a real person. They sent it first to Hawaii and then to New Hamshire. I am in Oregon! What a screw up. No one apologized, no one offered a discount! Great product, terrible customer service.

Date of experience: July 6, 2023
Illinois
1 review
1 helpful vote
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No improvement
February 14, 2023

I used this product for 30 days as directed. There's absolutely no change at all on my face. I feel like I just wasted my money for an expensive product that didn't work.

Date of experience: February 14, 2023
Washington
2 reviews
0 helpful votes
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BUYER BEWARE
November 27, 2021

They take your money instantly ($122.00 in my case for eye cream), but the product has not left the warehouse after 5 days.
They say we'll receive the product within 3-5 days.
I am SO tired of these companies who take my hard-earned money instantly, then take their own sweet time about shipping it.
They shouldn't be charging you until the item has shipped!
They verbally blame it on:
1. Covid;
2. Supply Chain;
3. Truckers;
4. USPS; etc.
They DO say on the website that "due to Covid, shipping, etc., the item may be delayed" - BUT - YOU GET THAT MESSAGE AFTER THEY TAKE YOUR MONEY.
AND THEY STILL SAY "3-5 DAYS" ON THEIR WEBSITE.
THEY NEED TO UPDATE THAT.
When you call and ask for a Supervisor (3 times I've called) - a Supervisor is NOT AVAILABLE, they'll have one call back - who never does.
Enough with these companies.
Time to make them honor their promises.
And PLEASE - look at all my other reviews.
99% are glowing, positive reviews.
I am not a troublemaker or a complainer.
Just a Consumer who is Fed Up with these companies taking my money instantly and then taking their own sweet time about getting you the item when you only have a limited amount of time to return the item FROM THE ORDER DATE.

Date of experience: November 27, 2021
New Hampshire
3 reviews
7 helpful votes
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When you can't reach a company and when there is a problem it does not matter how good the product is... if you can't pump it out of the container. I TRIED CALLING THE COMPANY. The phone number they give *******468 does not get answered and I am really tired of the shoddy customer service. I am sure you have my phone # you can call me now or I'll put it in the hands of American Express and be done with you. The pump does not work and there is no way to open container

Date of experience: August 26, 2021
California
2 reviews
15 helpful votes
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I just received my order and it had a free sample missing. It was a big deal for me, because I was trying to figure out, if that product would work for me or not to see, if I should buy it in the next order. They do not contact you and just send your order with half items. After I contacted their customers service, their answer was: we ran out because of covid-19, thank you for understanding. I do not understand, maybe I would, if you guys would contact me before you mail my package, so I can make a decision to keep my order or to cancel. Bad customer service and misrepresentation of what you get.

Date of experience: December 5, 2020
Alabama
1 review
0 helpful votes
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Eyevage
September 15, 2020

Purchasing experience was quick and simple. Overall experience was good.

Date of experience: September 15, 2020
Rhode Island
1 review
0 helpful votes
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Sample of product Solvadern
September 13, 2020

I haven't noticed a difference - product is only a sample

Date of experience: September 13, 2020
Texas
1 review
0 helpful votes
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Solvaderm experience
September 13, 2020

Fast delivery and easy directions on how to improve your skin

Date of experience: September 13, 2020
Pennsylvania
1 review
0 helpful votes
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Solvaderm Eyevage
September 12, 2020

Ordering was easy. Since the product if very expensive, it would be nice to see some discounted codes on the online site The product is Super.

Date of experience: September 12, 2020
New York
1 review
0 helpful votes
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So far, so good.
September 12, 2020

While it's too soon to tell for sure because I just received my products, I have a feeling that this skincare line will be magnificent as I read a lot about it.

Date of experience: September 12, 2020
Utah
1 review
0 helpful votes
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THANK YOU!
September 11, 2020

It just came in the mail today, so I have not had a chance to try it out yet. THANKS!

Date of experience: September 11, 2020
New Jersey
1 review
0 helpful votes
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Eyevage
September 11, 2020

Excellent product! I have been using it for 8 weeks and the puffiness under my eyes has decreased.

Date of experience: September 11, 2020
Wisconsin
1 review
1 helpful vote
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Missing sample
September 9, 2020

I just received my order today, although it says the sample of Glowpeel was included, I did not get the Glowpeel. I was looking forward to trying that product! I would love to be sent my sample!

Date of experience: September 9, 2020
Missouri
1 review
0 helpful votes
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YaY!
September 9, 2020

So happy to receive this! I have tried several other eye/wrinkle/aging creams. Solvaderm's is the best and the best value!
The site is very pretty and easy to navigate. I don't know if I really like all the "flippy" images. I'd like it better if I could control that somehow.

Date of experience: September 9, 2020
Kentucky
1 review
0 helpful votes
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Product was exactly as advertised.
September 8, 2020

I was kept up to date with all shipping and delivery.

Date of experience: September 8, 2020
Florida
1 review
0 helpful votes
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Received sample as promised
September 8, 2020

Received the sample on the date it was promised. I haven't had enough time after receiving the product to give an honest review.

Date of experience: September 8, 2020
Texas
1 review
0 helpful votes
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Tracking
September 7, 2020

First email I received for tracking would not track/work.

Date of experience: September 7, 2020

From the business

At Solvaderm Skincare we strive to uphold the highest standards in every aspect of our brand. Since Solvaderm was established we have set forth with unwavering dedication to deliver pioneering skin care products.

Our commitment to continuous scientific research and delivering superior grade skin care products is our paramount priority, and promise to you. We believe beauty is not a standard or a word with a definite definition. Beauty is the unique relationship and perception we have of ourselves from the inside out. At Solvaderm we do not impose a standard of beauty for our consumers to attain, but rather assist people in becoming their best selves starting with their skin.
“The results of Solvaderm skincare products are truly remarkable and have grabbed the attention of the medical and professional derma-cosmetic community. This unprecedented skin care brand far surpasses pretty packaging and the illusionary tales of luxury developed by a team of creative brand marketers and a...


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