When you can't reach a company and when there is a problem it does not matter how good the product is... if you can't pump it out of the container. I TRIED CALLING THE COMPANY. The phone number they give *******468 does not get answered and I am really tired of the shoddy customer service. I am sure you have my phone # you can call me now or I'll put it in the hands of American Express and be done with you. The pump does not work and there is no way to open container