Sole Society

I ordered two pairs of boots a jacket and a hat. All of which seem like poor quality but were priced high. The shoes were very small even without socks and I have always worn the same size shoes. I tried to login to return and my login does not work. It states there is no account with that email. I never received a confirmation email for the order. I tried to chat, not available, called, no answer. Emailed, never heard back. Tried to return as a guest, says my order number does not exist. What a joke. Bad website, poor quality, expensive product. Save your time and money for sure. I probably won't get my money back at this point. Also if I do ever figure out how to return I have to pay for the return! Awful, very disappointing.

The shoes are crap and don't fit properly. I made the mistake of waiting to return them... I got them right before vacation and thought I had time. As it turns out, they have a 30-day return policy, which is WAY more restrictive than others - especially Zappos. I tried to return them today, 45 days after my order date, and I can't. BIG SCAM! Here's a tip for you Sole Society... it's not about your policies, it's about the customer. Zappos is a market leader for a reason, and as long as you make things inconvenient for the customer, your business will never survive.

I ordered the lacie weekender bag and I love it. It is great quality and feels and looks like real leather although it is vegan. I was concerned about purchasing from them after seeing these reviews but I personally thought it was great and the bag i purchased is definitely worth the money.

As a first time customer, I would expect the 15% discount to automatically apply without having to wait for an email with a code. I didn't know the email was being sent and I needed to finish placing the order. Customer service was happy to apply the discount however initially I was told it would only be 10% because 15% only applies to $80 and above. REALLY? The shoes were $79.95 + tax. After being put on hold twice, I was finally told "we can do a one time courtesy and give you 15%". Great, that is nice, but I hope you rethink the policy or adjust the price of the shoes to fit the 1st time discount.

So far the site hasn't offered that many stellar options compared to other similar shoe stylist service sites and especially for it's higher prices not completely worth it at this time. I'm a new member so perhaps I need to wait a couple more months before my first purchase, just because I'm assuming most of these sites offer a larger showroom once you make your first purchase and they have you're billing info but I see potential for solesociety.com

The website and their offerings seemed like the answer to my longstanding issue with finding larger-sized women's shoes. Ordered two pairs on sale, just to give it a shot. BOY do I regret not doing more research into their return policies and such beforehand! ALL sale items are final sale, no returns or refunds available. Period. SOL.

They did NOT fit as promised- either pair! The straps on the sandals were inconsistently measured, so that some were tighter than others along the foot (I actually have narrow feet and couldn't get my toes all the way in!).

Won't make that mistake again...

I just wanted to thank everyone for their reviews. This has afforded me the luxury of avoiding this company. The restocking fee is outrageous and the customer service rep responding to these reviews is lying when they say they are reconsidering this fee. Look how many of you writing reviews paid it and had no choice. Why would they stop that? Its free money. Too bad though, I was excited to try them out. Just Fab shoes are almost as bad, crappy make, falls apart, sizing varies, and they force you to keep your money in their account AKA no refunds just store credit.

Thanks again for the warning ladies! Xo

Due to the way my order was handled yesterday. I called SS's Customer Care number 3 times since neither of the (2) 15% off coupon codes sent to me by Sole Society via email would work on their site. I also spent a lot of time engaged in getting help from one of their Live Chat employees. My order started as 4 pairs of shoes, and ended up being one. I find that popular items are consistently sold out in many sizes, the support people don't seem to care about problems you experience on the site, and whatever you do! Do NOT ever try to use a pre-paid Visa, MC, or Amex. I spent hours yesterday trying to sort out the problems I list above, and doubt if I ever order from Sole Society again unless something drastically changes.

For $120, I expect to receive relatively well made shoes. Instead, the shoes were cheaply made and cheap looking. I followed the instructions for return (through shoprunner- free returns) and sent the shoes back on 10/20. UPS shows that they were delivered to solesociety on 11/2... Today is 11/25, and I have not received a refund, a confirmation email, or any contact from solesociety. Countless emails later, I am still waiting for my refund.

This is a company peddling cheap products and hoping you get too frustrated to return them. Stay away!

I received three email like the below. I placed an order with you years ago and have not ordered since. I also do not have a card that ends with 8/25/2020. BAD customer service.

HELLO.

YOU HAVE TO VERIFY YOUR CREDIT CARD WITH THE DATE OF 08/25/2020.
WE HAVE TO DO THIS FOR YOUR PAST ORDERS AND CURRENT ORDERS. WE APOLOGIZE FOR ANY INCONVENIENCE...
THIS IS A PROCESS THAT MUST BE FOLLOWED DUE TO YOUR ACCOUNT SECURITY AND NEW LAWS.

Sizing is not good and when item is returned for another size and that does not fit you cannot get a refund only store credit. Since I do not plan to use this website ever again, it looks like the shoes are going to a charity - at least someone might be able to use them, I certainly am not going to return them to Sole Society for them to resell to someone and also keep my original payment. Plus if you do not have a printer to print out a return label you are suppose to forward the return label to the UPS office for them to print out. My UPS office was not keen on that. Do yourself a favor, stay away from Sole Society and stick to Zappos. They make returns easy and have great customer service. I even got a thank you not from one of their employees after talking with her about a return and in the conversation we got off on travel, etc. and I gave her some suggestions. Sole Society employees are not only not pleasant, they are surly and hostile.

Kept waiting and waiting for order to arrive. UPS tracking # they sent wasnt working so made two calls to customer service. They kept telling me that the order was on its way. After three weeks of waiting they admitted they had "lost" the order. They offered me a refund or store credit... store credit... seriously? One shoe was by then out of stock and they didnt even offer to go ahead and send the second pair. I'll not order from them again.