Sole Society

I never expected this site, via Shoprunner, to charge a $7.95 restocking fee! Other stores do not do this. The returned shoes were overpriced, ill-fittimg and smelled terrible. Very disappointed, and I think Shoprunner should drop SoleSociety from their lineup. Buyer beware. Read the return policy, even when you are getting free shipping both ways. Update: I emailed my complaint to SoleSociety and they responded by allowing me, a new customer, a one time waiver of the restocking fee! I am satisfied and changed my rating from one star.

I was excited to get the $10 off coupon but every shoe I wanted was out of stock in my size! Within the first few days. Not only that, I kept getting the $10 coupon reminder in my email - annoying. The other aspect is, since all the shoes in my style profile were out of stock in my size I had to RECLICK through their quiz just to see all the shoe styles and click through each one to find that they too were out of my size. I understand it's not a site that sells shoes per se, but some foresight would have helped to overcome this annoying aspect. Even ShoeDazzle lets you cycle through shoes that almost made it.

I purchased a pair of booties from SoleSociety. When I got the size 7's, they ended up being a little snug with socks so I wanted to exchange for a 7.5. There is no easy way to do an exchange with SoleSociety - you have to return your items, wait for the return to process, and then order your exchanged merchandise. By the time I did this, the booties were sold out in 7.5 AND I was stuck with credits to SoleSociety instead of my full refund. Don't think that emailing customer service directly will help, as I read through some of the comments below with someone from SoleSociety offering to help directly. I direct messaged explaining the situation and that I had even waited a few months in an attempt to buy something with my credits. If I even end up finding something worth buying, SoleSociety ensured with their difficult return policy that I will NOT be shopping with them again.

I ordered a tote bag. When it came, it was the wrong color AND the wrong style! I called their number and spoke to a very pleasant woman who said I have to pack up the wrong one and send it back before they can ship me the right one! I asked her why I should have to wait when it was their mistake and she gave me some excuse about people not sending the other back so this is their policy. When I complained about having to make a trip to a UPS store, she did offer to order a pick-up for me. We'll see if that works out. The customer service rep was very pleasant and I was not so pleasant to her, for which I apologize, but I really can't remember the last time I ordered online and got the wrong item! It just shouldn't happen!

DO NOT buy shoes here, you will REGRET it! Sizes are not true to size, horrible customer service, exchange is NOT an option, you must return for store credit then go on and start from scratch! So it will take you a good 30 days to maybe get a pair of shoes that fit right! Oh wait then they charge you $8, every time they mess up the size! Sure the shoes look great but definetly the WORST shopping experience ever!

I was extremely worried reading these reviews after I had made my sizable purchase. So much so that I considered canceling the order. I was one of the unlucky people screwed over by the ElizabethAnn debacle so I was a bit gun shy. I didn't cancel the order and I am so glad I didn't. The shoes are lovely. Of the 6 I purchased, 2 didn't fit so I am returning them, but the others are great quality and comfortable. I liked them so much that I didn't even bother with the refund and opted for store credit because I will be ordering again from this company. Also their staff is so friendly and accommodating.

I do agree that the 15% discount should have been applied to the initial order. I had no idea that they would be sending an email for the next purchase. Small detail that I'm sure they will rethink moving forward.

NOT WORTH you time or money!
When I clicked on the website a promo code appeared for
20% OFF- after creating an account, I received an email telling me that the
" Your 20% code is in your shopping bag and will be applied at checkout!"
*Discount applies only to purchases over $100
It DID NOT say:
Some restrictions may apply -OR- offer not valid on sale items.
(I read the terms & conditions)
I sent an email to the customer help dept. immediately after my order was processed, asking them to cancel my order totaling $108... I received an email almost 24hrs later telling that the promo code was "not valid on sale items"
I was extremely excited when I discovered this website while shopping online at Nordstroms. I even forwarded an email to my friends and family- but I will make sure that none of them spend a dime with this company. This is a prime example of "you get what you pay for."

I ordered a bag recently. When it arrived I decided I didn't' care for and attempted to return it. There was no return sticker in the box but I was directed to a website that doesn't work. So I went to the main website and found returns. Although the site had my shipping information it did not have any record of the purchase. So I tried to access Live Chat... they weren't there. Next tried email, link wasn't operational. Phone, they close at 5pm. There is no way to print a return label and no one to help. Basically I just threw $72 bucks away... I will never purchase from this website again and you shouldn't either!

I recently purchased a pair of red leather boots from this site; however, they came with several spots on them and looked to have been damaged in trying to dye a black bootie red. I called and the customer svc. Rep. Named Michael stated that he would get another pair out to me right away and just return the other pair via UPS. I explained to the rep at that time if they come damaged or look like the others (dyed over black) and did not want them). However, he said it was just the pair I had. I did so within 2 days; however, the so called "Fast Ship" for the new booties never happened. The box finally came and was very damaged and shoe box upside down. Called Sole Society & the rep, Michael (who said there was more than one - yeah right) told me not to worry about the re-tapped UPS box nor the upside box of shoes within the box, just worry about the booties. Well, they had a mark on the tip of one and looked dyed over black, and I showed them to coworkers who agreed they should be returned. What happened to the customer experience? Happy customers? No apology for a botched 2-day shipping like they did me a favor (check your customer svc. & your shipping co.) and they had a visible mark on the tip of one bootie (got picture, yep) and I get an email for an $89+ store credit and not my money! A sour experience about a shoe company and a return policy that sucks! Buyer beware!