Sole Society

I wish I can give them NO stars. Lying, cheating company with the worst Customer Service I've ever dealt with and I'm an avid online shopper! I was excited when I found this site which offered smaller shoe sizes and have made a couple purchases before I tried their "refer a friend and get $25" scam!

They list options to refer a friend by email, by copying and pasting a link, or through social media. First, I attempted to refer via email multiple times but my friend never received the link so I decided I will paste and send her the link via Facebook private messaging. I sat and watched and even helped my friend place the order through the link I sent her.

After not receiving my $25, i email their customer service who told me that they had nothing on record that anyone had used my personal link. After I explained that I watched my friend place the order through my link, they wanted the order number. I supplied the order number and their response was that they couldnt find her email address as one I had sent an email referral to. To which i replied that they had other options besides sending an email. They should be aware of their own processes.

I smell a rat. Scamming to get more people to place orders. If it wasnt for their final sales policy and restocking fee, I would have my friend return her shoes and go elsewhere. I am glad to say that I will no longer be purchasing from Sole Society, nor would I purchase any of their shoes from Nordstrom. Its such a shame Nordstrom will do business with such a company. I've found plenty of other sites that I will be ordering my shoes going forward. Save your money and save a headache! Stay far away!