Soft Serve Clothing

My experience with Soft Serve Clothing is especially disappointing because I KNOW they used to be a real company; I am wearing their very comfy joggers right now as proof! But in July 2022, I placed an order for some of their newest pre-order products, and then in November 2022 I used a $25 gift card to place another order...and it is almost March 2024 and they have still not shipped. Customer service has lied to me over and over again about "guaranteed" shipping dates, made vague excuses for why my items haven't shipped, and have provided no real evidence that these clothes even exist. For the first six months or so, my emails were so polite and understanding and now I am furious. (In response to one of my very frustrated emails, customer service wrote that they were "happy I'm so excited" lololol) When I asked them how they can still run a website when they have year old unfulfilled orders, they offered me a "free" hoodie. Just another piece of clothing to never see. The last fake ETA they gave me was late February 2024, and I have sent multiple emails this week with no response. Just really disappointing because I love their product.

DO NOT ORDER FROM THIS COMPANY! They are nothing bit thrives they will quickly take your money and hope that you forgot you placed an order. They DO NOT reach out letting customers know there are delays you only hear from them if you contact them and they reply with a generic form letter response that can be seen posted in multiple reviews here with just the dates changed. It has gotten to the point that they don't even respond to me any longer since I requested a refund and it's been so long I'm not sure if my credit card company can or will do anything about it either. Save yourself some time, money, and worst of all the headache of dealing with these thieves and close that browser and don't ever look back! Sad that a California company with their very strict laws is able to operate and steal people's hard earned money like this and nothing is done in legal terms to them.

Do not do business with this company. I made a purchase a year ago and still haven't received it. Their costumer service department keeps kicking the can down the road. When a refund was requested all communication stopped. SCAM!

None of the items I ordered October 2022 arrived. Softserve continues to refuse to reimburse my $135. Company is stealing money from people. Needs to be shut down.

They have a good product, a bit pricey but good. Sadly, over Covid they ran into production problems. It's my deepest hope they move past their problems as I've been waiting a long time for delivery. Each time I've written them they were polite, helpful and apologetic. I chose to wait it out as I live in these hoodies in the winter. Finger crossed. Don't over wash them as they will age like all fleece feeling clothing. I wish this company the very best.

Your products were amazing when I purchased them over two years ago and that's why I made the purchase on June 21,2022. I knew that some of the products would have a delay but not a two year delay! At first you kept in touch with me because I messaged you asking about the status and you gave me dates. I never asked for a refund because I loved your product, so I waited. You promised me a date, it came, no order, I emailed, you gave me an excuse, okay fine, I waited. Again, you promised me a date, it came, no order, I emailed you, another excuse, ugggh, fine! Over and over until October 31,2023, your last promise and the last time I heard from you, up until February when you started sending me emails and text messages on SALES you are having! That got my blood boiling. I emailed you and you never answered me, I emailed again, no answer, and again, and again! So now I want every penny I sent you! And you can keep your product because what I have read is that it is not the quality it use to be!

I purchased two hoodies from this company several years ago and I love them. Placed an order for myself, my wife and my sister last November 2022 and I never received the order. I have received many,many, many empty promises by the way of emails from Soft Serve Clothing. Now I am demanding a refund, and I am reading where there are many people still trying to get their items and refunds, and they are not getting them. If you order from this place, you will be throwing your money down the toilet.

I purchased a hoodie back in Sept of 2022, and yes, I knew it was supposed to be a "pre-order". However, here we are, only a few days from January 2024 and it still hasn't been sent to me, even after much correspondence AND promises from the company. Now, I've been trying to get refunded for the last 5 months and even after saying "we're expediting your refund" I STILL DONT HAVE THE REFUND OR THE DAMN HOODIE!
DO NOT USE THIS COMPANY! They're thieves and steal money, with no expectation of ever repaying, or sending you your purchased items. I posted an example of their emails to me. DONT USE THIS COMPANY!

I ordered products from Soft serv and initially received products without any issues. I ordered more products from them almost a year ago and the products never came after several months. After countless emails back-and-forth (which I have saved), they continued to apologize for delays, offered free products, but still never sent my order. I finally canceled my order and requested a refund. I continued to get excuses from them of why they were delayed with my refund. Don't order from this company ever, they are scammers!

Ordered products in September, kept being told shipment was delayed. It is now 9 months later and I have not received the product STILL(crazy how this just continually keeps getting delayed and I only know that because I've reached out to ask for updates FIVE TIMES). I asked for a refund over a month ago, they agreed, said it would take 7-10 business days, but the refund has not gone through. I spent ~$190 that I just am never getting back now. $#*! this 'company'

Super soft and comfortable clothing. My cloud cotton stash of clothes has its own section of my Closet. I can't get enough. And their blankets are the best. I have one on every color. Their customer service is top notch They make things right immediately if something is wrong or you have. A question. I highly recommend this company and all their products. With cloud cotton/soft serve, you can't go wrong. So come on and order already. It's time to jump onto this band wagon! Thnaks

Had successful orders with this company early on in 2022. Around November that year everything went belly up with them, no communication, "production issues", whatever that means. Pretty sure they went bankrupt and now are into nefarious practices to try and stay afloat. I ordered products around Thanksgiving 2022, they have no intention in fulfilling my order or reimbursing my money. Avoid this company at all costs!

Ordered on 11/5/22, still have not received the order as of 5/28/23. Contacted them multiple times asking for a refund and they kept offering to give me free stuff if I waited. I refused every offer and they eventually said they forwarded my request to their refunds department. This was a month ago and I have yet to receive any further communication or a refund. Avoid at all costs.

I ordered two sweatshirts from this company on 03/05/2023 and have yet to receive them 11/12/2023. I've tried complaining to the BBB to no avail, and the company doesn't respond and hasn't refunded my money after multiple requests.

I ordered a blanket six months ago and still have not received it. I have been asking for a refund for one month and I keep getting excuses. DO NOT ORDER from this company.

I'm going on 18 mos waiting for order. The customer service folks are super kind and responsive but that eventually wears thin and stops working.

I got a car built in less time(during the height of covid 19), heck I had my house built in less time.

I was guaranteed it would finally ship at the end of August. Not only did I get nothing no one proactively reached out to tell me.

I'm sure I'm a sap with no recorder with so much time expired now, but I will explore any chance to recover my money. I'm sure I'll never see any clothing. Shame.

Order placed in September 2022. Never received items. Still never received refund of over $100. Now they've stopped answering my emails.

I have multiple orders worth hundreds of dollars, paid, that have yet to be filled. It's been over a year now. They just keep stealing money and not sending product. I've had successful transactions with them in the past, but it seems like they got behind and just kept selling rather than fulfilling orders. I've given them the benefit of the doubt until now. They've answered my emails and promised they would deliver. I placed my orders right before the summer of 2022. It's now summer 2023. The real kicker? Their site is down.

I've been back and forth with the company a number of times. The shipment kept getting "delayed," at least four or five times. Then, when I asked for a refund, they offered to throw in a free tote bag. I said I'd just like my money back. They said OK, never gave me my money back, then stopped responding to my inquiries. This place is a total scam.

I purchased 2 order from them. Close to $300.00 never received product or refund. I wrote them monthly trying to get something back from them and nothing.

I bought a sweatshirt when they were featured on Deals and Steals. Got it for a good price. I liked it because it was very soft. It looks messy because of the fabric but I only use it for casual wear. A few months later I decided to get 2 more. Well, that was in March and I am still waiting! Customer service has pushed my order back at least 4 times! I don't have any hopes of EVER getting my order since I have waited 6 months! No product…no refund! Horrible!

All this company does is lie and break promises. I currently have a dispute for an order I placed in Nov. Of 2022. They are refusing to refund me and many other victims. If you purchase something unfortunately you will not receive it. They are having internal issues within the company and production. Which is causing them to not be able to provide the products that are being purchased. Do not buy from this company or you will be sorry, just like me.

Yeah this is a waste of money. The leggings were nice when I put them on, but after literally one day of wear, they started flaking all weird? Idk how that's even possible for leggings (see photo). Also, their hoodies are thin and cheaply made. NOT WORTH YOUR MONEY!