I ordered a pre-order hoodie in September of 2022 for a Halloween hoodie that was supposed to be delivered early November. I waited until the end of November and emailed them when it hadn't shown up. They said to give them a few more weeks. I waited until the end of December and was told to wait longer. I ended up asking for a refund. They gave that to me quickly and made no real apologies for the delayed product. I've read many reviews stating products that never showed up. Just terrible.