Christiana O.

My experience with Soft Serve Clothing is especially disappointing because I KNOW they used to be a real company; I am wearing their very comfy joggers right now as proof! But in July 2022, I placed an order for some of their newest pre-order products, and then in November 2022 I used a $25 gift card to place another order...and it is almost March 2024 and they have still not shipped. Customer service has lied to me over and over again about "guaranteed" shipping dates, made vague excuses for why my items haven't shipped, and have provided no real evidence that these clothes even exist. For the first six months or so, my emails were so polite and understanding and now I am furious. (In response to one of my very frustrated emails, customer service wrote that they were "happy I'm so excited" lololol) When I asked them how they can still run a website when they have year old unfulfilled orders, they offered me a "free" hoodie. Just another piece of clothing to never see. The last fake ETA they gave me was late February 2024, and I have sent multiple emails this week with no response. Just really disappointing because I love their product.