Snapfish

I have used Snapfish for over 10 years. I create a photo book for my family each year for Christmas. I was almost finished with a 130pg book when the site deleted all the pictures. I contacted customer support, which took forever & they credited the book. I tried again last night & the same EXACT thing happened. After 8+ hours of work it was maddening. Both people said to look at the Classic site & the project would be there but it is not. The customer service was even worse than the first time. I don't have another 4+ hours to complete before Christmas. I'm very disappointed in this company. Looking at other options for the future.

Used for over 5yrs. Without difficulty, now cannot even access my account, will not recognize my password and when I try to change it, does not recognize that neither.
The new owners seem to have no concept of how to operate the site. Last time I
Tried live chat was #228 in line! Guess my photos are gone forever. Have filed FCC
Informational.

I used to love snapfish! Their prices were great, shipping was fast and the images were better quality than Walgreens. I had a recent order that almost all the pictures came on a thinner paper and all the images looked grainy and not great quality. All of the pictures were taken on a Canon or my iPhone 14 so I know its not image quality. Many of them looked as if I just printed them myself at home. I do not think I will order from them again as customer service isn't really doing much to answer my questions on if it was just the batch or if they switched vendors. Sad since this used to be my favorite site.

I was once in love with Snapfish. For over 10 years every month I stored my pictures there, ordered albums, cards and photo gifts. I share pictures with family & club members. Recently I wanted to SHARE an event with club members. My address book no longer has the groups I made. I had to choose each person one by one. One person had changed their e-mail and I could not update their address. After waiting an hour on the chat line I found out they no longer support the address book. No longer can you add comments about the pictures when you send them. Plus the person getting the pictures has to have an account to see them. I was stunned. I had earned (purchased) a lifetime offer for photo books for $10. What good is it now?

I was trying to do a simple biz card, but could not adjust art on the front. Which is very wrong. On the back I could adjust the image. Wacked out. I tried several times to connect and get help (ha and ha) from their customer service. Based in India, useless. Very arrogant and stupid.

Overall, don't waste your time. A total drain of your time and energy with nasty customer service that is useless.

I paid extra for 2 day shipping. My order is going to take at least 3 days. Their response? 1. It might be there in 2 days (even though I tracked it and no way would it arrive in 2). 2. It's a busy time of year. 3. It's not their fault it was put on a different truck!

All I wanted was my shipping refunded. Nope, they wouldn't refund anything. But, they'd give me a coupon for next time. There is no way I'd do business with them ever again. The online chat had 191 people waiting. When I called, it took 27 minutes just to get someone on the line. It's a complete joke of a company. They don't deliver on what they promise! Look at other reputable companies!

I ordered a personalised jigsaw. It stated it would come in a box with the image on the box. What I received was a box that you would get a pizza or fish and chips in with a bit of paper glued on the front. It looks horrendous and I would be embarrassed to give someone this as a gift. Tried to complain but customer service has ignored me.

I have just spent all day trying to get to grips with the new site but have given up! I loved snapfish and have made a lot of photo books, cards etc and recommended it to so many people but have admitted defeat and am looking at other options. The problem is that I can't find one as flexible. Really disappointing.
Had to put one star... against my better judgement as otherwise this wouldn't post

Please please bring back the old site!

The photos I ordered never came. Customer service a nightmare. The credit goes to your account. I explained I would never use Snapfish again and I wanted the credit to my card. Not company policy. Amazon from now on. Fast, beautiful pictures and 1/4 the price.

Ordered some prints that should have arrived at designated store for Christmas. Paid the money but prints were never produced, customer service agents in India were dismissive and it was never resolved. Snapfish took my money and never came close to producing the prints. Avoid, avoid, avoid. Goof thing is learnt that Boots can do it quicker and much easier.

The snapfish portal for making photobooks is not bad. The photos load quickly, the layouts are many although the exiting templates don't offer very attractive options. But any photo can be resized in any way, text boxes can be added anywhere. In short, it is very flexible. I was happy with the photobook I designed. But very unhappy with the completed book that was delivered. The quality of the pages is poor, the photographs (beautiful sharp photographs) look washed out, the binding feels like a kid's art project. I have ordered photobooks twice before - once at COSTCO and once at Walmart and both of those sites had much better final products. The pages are not even glossy. And the books are not cheap.

Approx. Two years later I want to update my previous scathing review ( that was well deserved, by the way!)
I tried several other sites to start my photo books and just couldn't get used to them, so about a year ago I went back to Snapfish. I was pleasantly surprised to see that they had greatly improved their site... made many changes that make it a much better site to work with. I just received my book (140 pages... months of work!) and
Overall was very pleased! Glad I gave them another chance!

Not only is the new Snapfish layout the worst and least user friendly web site I have EVER seen, they have now decided to take away any editing capabilities. I have asked them when it will be reinstated and was told their engineers are working on it and they have no idea when it will be available. So why discontinue their old web site while they are still working on the new one? So we are stuck with red eyes, dark pics, etc until they figure it out. I have been with them since they launched and I am now switching to another web site.

I am a very long term customer and the new Snapfish has gone down hill. They no longer have the same custom covers for hardcover book options - and not a basic Christmas red color...
The page options are not good as before.
You can not enlarge a picture before you place it in your book
No spell check
Embellishments are not as good as the old site.
They should never have closed the classic site before they had corrected problems
Very disappointed