Snapfish

They never answer the customer service phone. Kept repeating the announcement for an hour! On live chat for 50 minutes with zero results. They insisted to ask for a picture of delivered item even though it was not relevant to the issue. They LIED about top of the line leather cover premuim best paper lie-flat album. It was clearly none of these -regular curling paper, not lay flat. Frustrating, going in circes chat for the entire nearly an hour long chat Simply blocked any discussionnof problem issues.

After Snapfish moved over to their new site, I lost many of my older pictures. When I reached out to customer service, they told me that I shouldn't be concerned because this was happening to other customers as well. They said that once they are lost, they are gone and can no longer be recovered. When I told them that I was going to take my business to another company, they said that they are sorry to hear that and they wish they could have retained my business. Beware of this site because you may lose your valuable memories!

They sent me my Christmas cards with another families names and my picture. When I contacted customer service I was told that I out the wrong names in and it was my fault, if I wanted corrected cards I could buy more.

I have used Snapfish shince 2007 and LOVED it... until today. I signed in to work on a project in progress to find that ALL BUT 2 of my projects are simply GONE and that my albums are sorted by download date, not picture date. Mind you, in the old Classic format this was NOT a problem. I loved this site. Now I have lost years worth of work and cannot organize my albums to make any kind of chronological sense. "Chatting" with CSRs was less than helpful. I know loads of people who work in IT who say you don't close a system until the new system is fully functional. Might be taking my business elsewhere, but that doesn't get back what I have lost! Sigh.

I have ordered my Christmas cards from Snapfish in the past, but their product quality and service has gone down substantially. They sent custom envelopes that were too big for my cards. It looks like they changed over to cheap standard #10 envelopes rather than stationary quality in the 4 x 8 size. I contacted customer service and after 2 tries they said they would resend the envelopes - only to send the same ones.

I contacted them to request my money back, and they said they would refund the cost of the envelopes, but not the cards since the cards were okay. Have you ever heard anything so ridiculous? What good are the cards without the envelopes?

I reordered my cards from a different source and am still fighting with Snapfish to get my money back despite their claim of "satifaction guaranteed."

It took HOURS to upload 200 or so photos. I have the highest internet speed available in my metro, and it took hours. The photos took 8 days to arrive... they all were red and yellow and blurry. I have a professional camera, and 99% of these photos had been printed before, I was printing to make a new album and they were all awful. Some red, some yellow... some cropped and blurry... I did not request any modifications.

Fast forward to me contacting them through chat. I waited over ten minutes in a queue... didn't touch anything and went from 5th in queue to 11th where I sat for an additional twenty minutes. Thats where I am now... as I type this up on my laptop... waiting in a queue where I've been for 35 minutes

Used to love the speedy upload available before the snapfish upgrade. Photo's ordered in minutes. Now it's taking ALL DAY just to upload and order photographs. Site difficult to navigate too. Very confusing. This is the second order I've made since upgrade and was hoping niggles would have been sorted out by now. Not sure I'll have time to order from them again - don't want to spend another day and evening (2pm to 10pm) uploading again - sorry!

Another customer, who lived in Massachusett Messaged me. She recieved my Christmas cards with her order! I live in Maryland. The Massachusetts lady order was missing half of her order. My order eventally came, short a 20 envelopes. I felt fortunate that my daughter is older, when she was little I worried about her safety, a situation like this would have added to my stress. I know the person who recieved my information is probably not a bad person, but you never know. I won't use them again. I will stay local.

I've been ordering all my photos from Snapfish for the past 3 years. They took a while to get to me, but they were cheap and of decent quality. They recently converted to a new site, and it's been pure torture! It's so hard to navigate. In addition, in the past I was always able to add a white border to my photos. I couldn't figure out how to do it on the new site, and the online chat person told me that "the engineers are working on it." This is a problem because I like my photos to have a uniform look in my albums. I spent over an hour trying to figure out how to upload and order about 30 photos, and it looks like it was an hour wasted. I'll be taking my business to Shutterfly, even though it's more expensive.

Bought multiple photo books and wall tiles. The tiles are a nightmare. Soooo dark! The images were captured on a professional camera with high resolution. Photos were taken outside, on a sunny day. What was produced were dark and shadowed. The same images were used in the photo book and reflect the proper lighting. SMH

The magnetic adhesive pieces: "safe on most walls" does not include drywall. Not sure what type of wall they were tested on?!

The photo books are ok. Easy to layout, but unable to zoom on handheld devices so if using small font, typos are inevitable.

Customer service is non existent. I insisted they reprint the tiles … using the lighting provided on original images. They ultimately did reprint… the exact same dark images. Christmas gift fiasco!

Zero quality control! Waste of money!

Be forewarned… the great "sales" are nullified by the exorbitant shipping and handling costs!

I ordered 1200 photos. It's like they shuffled them, not even remotely close to the order I uploaded. I even uploaded in increments of 100 to ensure they would be kind of in order. Every other company I have ordered from, the pictures come in the order you upload. They refused to remedy the situation at all.

DO NOT USE THEIR SERVICES OR PRODUCTS! Something has changed. They were a great company at one time, however, that was then and this is now. I purchased eight photo books for work for $382. I contacted them to ask for help as in less than two weeks the pages were so warped the covers couldn't shut, they became useless to our company and absolutely worthless. They did away with their phone option to speak with a customer service representative and now only have a "Chat" option. I am absolutely sure it is because they have so many complaints and don't want to deal with it on the phone. It's much easier to end a chat (which is what finally ended up happening to me and then they deleted my account). I originally asked to have my books remade in the same quality as we've had in the past and was told they would send it to a higher management and they would get back to me that afternoon. After 24 hours of not hearing back, I reached back out and was "assured" it would be resolved to my satisfaction by another customer service rep. Once again, not a word after a week this time. I reached back out today via chat (as that is my only option) asking for their CEO's email to let them know what kind of company they have and what is being done at all levels. I was told I couldn't have their email, nor any higher level management's email. The only thing she could do prior to ending our chat and deleting my account would be to do the same thing the others did which was to send it to the next level of customer service. As soon as I said it would be ignored the same as the others, she ended our chat and deleted my account. This is the level of customer service provided. I say customer service like they are providing some, not the case. I wanted a refund of my $382, I wanted a remake of my books that were made 2 weeks ago and this company doesn't have the decency to even respond. However, on their website it clearly states Satisfaction Guaranteed. How is that the case if they won't respond to even the smallest and simplest of issues? Needless to say, I hope you don't get sucked into their 50-65% coupons and learn from my $382 loss.

I have been using Snapfish for years, but their mail service has become horrible. I have had trouble getting my 2 orders already this year! My 2nd order from Jan 20th, I still don't have and now they are telling me expect them around Feb 16th. I will be using Shutterfly from now on.

I bought Christmas cards in mid Nov. They arrived quickly, but I noticed that there wasn't enough contrast between black writing and the fairly dark grey/black background. I sent the cards out anyway because I wanted to get them out. I messaged Snapfish after looking at my online purchase (I wanted to check to see what the card looked like compared to what I received), but I was told I only had 28 days from the so by the time I contacted Snapfish, it had been 33 days from the time I ordered it). Basically, they told me they could not do anything.