Snapfish

I ordered collage photos to arrive in plenty of time since I paid a lot more for shipping. I expected - and paid for receipt on April 15th. The Funeral is day after tomorrow, April 20th, and still no pictures. Why charge more to get pics on time, then delay shipment? We all know Snapfish shipping charges are a scam to earn them more revenue but why lie to your customers and charge them more when you know you can't ship on time! Either way - if we get our funeral collages tomorrow - or they are late and the funeral goes without our precious photos - we are totally done with Snapfish. A delivery model and process that is totally messed up! People, wake up to the sham of paying higher prices for shipping when Snapfish is making a ton of money and not delivering on time.

Please do not trust this company to meet its stated deadlines either to complete and ship your order or to respond to your inquiries in the stated timelines. It doesn't matter how good your design interface is if you cannot then make the product and get it to your customer. Very poor customer service... and it is not the fault of the people at the end of the chat help or phone line, but those who manage this company and obviously do not care about their customers.

I've used Snapfish before and had decent results but this was the first time (and last) time using them for Christmas. I ordered my Christmas cards on 12/10; according to their timelines they should have arrived on 12/18. WELL... they showed up at 5:30pm on 12/22. It would be ok if I ordered New Year cards but I ordered Christmas cards. They say Merry Christmas. They knew the order would be late - they even upgraded my shipping to overnight priority and STILL missed the deadline. The cards themselves are great - which is why I gave them the 1 star... but let's be real... I selected the photo and card. So really I should get the credit. WARNING: Only use if you don't have a deadline your trying to hit.

Wow! Snapfish is really in the toilet! Wasn't expecting this mess with the upgrade, being a formerly loyal happy Snapfish customer. Spent hours creating the perfect book, ordered it only to have it cancelled without explanation. Customer service was awful, I received credits, ordered my book again only to have it cancelled again without a reason. I was ready to go for a third time and now experienced issues with the book missing photos, backgrounds and embellishments disappearing. Decided to see if I was alone in this. And apparently I am not. I am looking for a new company to replace Snapfish. Time to move on.

Customer service is so dumb it will make you laugh. Half order for Xmas cards showed up. Called customer service told it was going to be overnighted... I would have it in 24-48 hrs. A WEEK went by and I called to complain. I was told that 24-48 hrs. Was an estimate and that they were REALLY BUSY. When pressed, I was told it would be POSSIBLY shipped in 24-48 hrs. Asked if they could assure me that it would be shipped in 24-48 hrs and was told (not kidding)... no because you will call back in a week and be mad at us if it doesn't show up. Needless to say I will never deal with this group of half-wits again. Try these. Much better
shutterfly.com

Snapfish charged my card but did not deliver. And there is virutally no way to get in touch with them They have no phone number or email and when I go to chat it asks me to sign in and does throws an error when I put in my UN and PW. Terrible company.

I ordered cards and previewing them thoroughly. My cards came misprinted as an error on their end they did not catch before shipping. I informed them immediately and asked for a full refund. They would only give me credit for replacement cards. I did not trust they would get it right... they would only refund me the cost of the cards, not the shipping I paid for. THEY SHIPPED ME DEFECTIVE ITEMS... The agent I spoke to would not budge and I gave up after a very long online chat. I am so disappointed and will not use their services again. I'd show you our item but it contains the faces of my children. They make their money off of shipping and apparently, they know that because they won't refund it even when it's their error. Lack of integrity. I will play more with a company I trust before I will go back there.

I paused in setting up my project and I saved it many times in the process. I received an email that says "it is 93% complete, click here to complete" BUT there is NO RECORD OF MY PROJECT which I just spent HOURS working on! I called customer service and they are not open on a Sunday! They must think people that work all week long are not interested in photo books? When do they think I am going to do this? They did offer me an online robot assist for $1.00! That is just insulting and I am not going to go through this process again with them! UGH!

I spent days creating a portfolio of all my mother's artwork on Snap Fish. It was meant to be a gift for her 90th birthday. I ordered six books so my sisters and kids would have a copy. I spent hundreds of dollars. When I got the books, the very first page, the page that had a dedication for my mother, was printed off the page! The most important page that expressed our love for her.
I couldn't find a single phone number for customer service. I went on the Live Chat and waited for several hours. The girl said she would speak to a manager and email me a resolution.
They gave my a $20 credit to be used on future purchases!
DON'T USE THEM! They don't stand behind their Customer Satisfaction Guarantee!

Tried them both ways. In person pick up and through the mail. In person pick up seemed to go well as I got a text telling me order was ready a minute or so early. So I get in the car and go pick it up only to find out that my order wasn't ready, wasn't even in the system, and it wouldn't be delivered likely for days.

So then I tried the mail option which also didn't go well. The 8x10 I ordered came unprotected in a thin envelope that could best be described as stiff paper. It wasn't even cardboard. So of course it got crushed by UPS during delivery but its not UPS's fault. This packaging wouldn't have survived any sort of shipping outside of someone hand delivering it to me at my front door.

Horrible customer service. While they spout all over their website "customer satisfaction guaranteed" they do not practice what they preach. My prints were cut smaller than the size I ordered, the cuts were not straight, and the shoddy packaging resulted in dented prints. I asked for a refund and they would only give me store credit. I do not want to use them for anything. If they had just provided me with a refund or offered to reprint, I would be satisfied. Instead, I am extremely unsatisfied and will be spreading the word to every one I know to STAY AWAY FROM SNAPFISH.

Tonight was my first time on the new Snapfish website and without using language that would be bleeped out all I can say is I am very unhappy. On the original site, I was able to move photos from one album to another and also reorder my photos. Now the photos show up all mixed up and without the captions that I spent hours adding to my photos. At least one product is no longer available as I wanted to make a personalized growth chart for my granddaughter and that no longer exists.

I received a free voucher to make a 5x7 book. When you sign up, you get "free 20 photos". So i took the offer. Because of the postage, you are actually paying for the prints. I agree that the photo prints are a bit overexposed. It still does not beat the quality of Loblaws/superstore.
I was excited to see this book. Let's just say for the regular price of $12.99 plus shipping, what i got was a photo brochure. I was so disappointed. I cannot give to anyone and it will sit on my shelf collecting dust.
The software is quite user-friendly. I had no problem with it.
I think i will try costco next time

Haven't checked this in a while and come to discover the majority of my photos vanished, mostly from 2000-2007. Got the runaround from the guy in India who told me the photos were corrupted by their updates. Mmkay... thanks for erasing years of memories? He told me I should have backed up my files... these were sent to them on 35mm film, moron! Since some photos in a given album do show up, the problem is on their end -- they're too lazy to fix whatever code or server isn't finding the images. A notification they were going to make an update that could cause this WOULDA BEEN NICE. Zero stars!