Snapfish

I've used Snapfish for a while to get prints of digital photos. Before today I would have given it 5 stars. But I found this site while amusing myself waiting for the "live chat operative" to appear. It's been over an hour. The reason for wanting the live chat operative was that the virtual chat couldn't handle my problem of 16 blurry photos out of a pack of 74. I know the problem wasn't the camera, because one of the photos came with two prints. One blurry and one crystal clear. After looking at the reviews here, I decided to just send the bad ones in again when I collect another batch worth the postage. If this review were just for customer support I'd give it one (wishing I could give it 0).

This is such a basic feature and for the programmers not to have thought of this, is a shame. If you have more than one person sharing a calendar date, for birthday, or any event, you cannot add their photos to that date. Adding photos to calendar date works only if there is one picture.

If I could leave 0 stars I would.

My delivery was meant to arrive on Wednesday, wasn't even dispatched so I emailed to complain which I suddenly received an email to say my order was dispatched. Still not arrived and I paid for quicker delivery. Rang the customer service number, that the number didn't work. Emailed again to which I still haven't received a reply.

Avoid at all costs and do not use!

I would not use this company due to they use the USPS, post office, to deliver your pictures. That means you have to rely on them, the P.O., to track where your prize pictures have been delivered to what house got your pictures. I now have no idea who or where my granddaughters pictures are. My granddaughter is 19 months what perverts had the picture and nothing I can do. Pay the money and have your pictures made where you can pick them up. Don't use this company of you need to track your photos. Never got the photos, 103 of them, or to even review. Do not use this company if you want photos to come to you. Did not get photos to add any... can not seen shot prof of purchase

I paid to have prints made of an old photographic portrait. What I received was the portrait with half her head removed. I attempted via email and phone to contact Snapfish. My calls and email were never returned. I filed a chargeback and this hideous business actually disputed it wasn't their problem. Truly one of the worst companies I have ever had the displeasure of dealing with. You'll regret doing business with these clowns.

I ordered 287 prints and all came back dark. The quality was horrible. The photo paper is cheap and thin. I am so disappointed in these. I was a Costco user until they dumped their photo printing. They switched to Shutterfly but to me their app is difficult to use, somI I looked for something simpler. WOW! TRASH which is where these prints went.

I contacted customer service and all they offered was a credit for more prints and I would have to pay shipping. And these will be better why? They said maybe my photos weren't quality and it was too dark. I was outside at Disney World and using my DSLR which has never produced a bad photo, even in lousy conditions. SAVE YOUR $$$ and go elsewhere.

I order two 8x10 portrait prints. They printed them in landscape and not portrait. Charged $24 shipping as they sent the pics in separate mailers. $13 each. The prints are no good and they refuse to resend them in correct orientation. I believe the scam they are pulling is they purposely print them incorrectly, and offer you a refund for the print, $4. Then they demand you reorder it and pay shipping again. The money they make is in the shipping. They will not correct their mistake. Take your business elsewhere. I'm currently going through PayPal to get my money back.

Probably okay if you're looking for some 4x6 snaps. They seem to have some compatibility issues with their upload programs and their support is nearly worthless. They charge a bundle for rush shipping, but take up to a week to produce simple products like photos and cards. And lastly, their quality is inconsistent. I've had some decent larger prints from them, but the book they printed for me came with a messed up cover. They reprinted the book, but it took 10 days more to get the replacement.

SnapFish is unreliable and lures customers into ridiculous add-on fees (including astronomical shipping fees). On Nov 28th (after spending 8 hours perfecting our holiday cards), I go to check out only to see that the delivery of my cards w/ the standard shipping ($20!) wouldn't get the cards to me until Dec 22 (almost a MONTH after ordering).
Of course, they don't let you know this until you are in check out and the only option is to pay an extra $50 for 'expedited shipping' which gets the cards there in 2 weeks. VERY dishonest of SnapFish and it reminded me of why I haven't used them in the past. Costco is way cheaper, more reliable, and comparable quality.

Ordered Christmas calenders December 4th and still haven't received them. No customer service, just automated responses and when I try the live chat just get useless dribble of not to worry you'll get your calenders. When I asked when they said december25th. So I responded what courier will deliver Christmas day. They responded again not to worry you will get them. Surprise it's Boxing Day and my order status still says in process. Sigh... Never again. I have gone to 2 family functions with no gifts in hand. Thanks snapfish merry Christmas!

On a Sunday night in November I thought I would order a canvas print the price on the deals page was $39. I thought I would order two. I checked my phone and I had a $294.50 charge! I tried to find a way to cancel the order but I worked on it for about and hour. I called the phone number I got from Paypal, and it went to a sex phone line. I tried to get someone to live chat with but after many attempts I was unsuccessful. I did find a person to chat with but they said they could not get into my account. I finally found the right the number but of course they are closed on a Sunday. Monday morning I called and the first time someone answered I was disconnected. The second time AFTER I explained the whole situation they put me on hold for 25 minutes and they too disconnected me. The third time AFTER I explained the whole situation they put me on hold and again after holding 10 minutes they disconnected me.

Snapfish did an upgrade and in the process lost 57 videos of my triplets as infants and toddlers - memories I will never ever get back. I originally uploaded them to Snapfish as protection and I was glad I did because the computer I had them stored on fried. I paid $2.99 a month and they are all gone. What did I get in return? A refund on the monthly storage fee and a free photo book! Yeah for me - years worth of memories for a $100 photo book. Thank you Snapfish.

All the information we ate being given and were given is that our photos would be transfered to the new site. The majority of my photos from 2005 to 2010 are now empty. When contacting Snapfish, the response I got was "it appears that all your photos are corrupted and can no longer be retrieved. This happens from time to time with Digital media as part of the upgrade and compatibility changes." All of my photos were fine on the old site. The changevwas bad enough, but now my photos are gone. Had they warned costumers that photos may be lost, I would have bought prints or photo books to insure my precious memories would be safe.

Snapfish used to be great. I used them for all my photo needs. Then recently I uploaded and order photos. None of my edits were uploaded. I had to do each photo again. The prints I received were muddy and lacked color. I filled out a survey expressing my dissatisfaction and never heard a word. Now I tried to get a photo from 2012 and learn, gee they're sorry but a third of my photos have disappeared. Snapfish is awful. What a shame.