I've used Snapfish for a while to get prints of digital photos. Before today I would have given it 5 stars. But I found this site while amusing myself waiting for the "live chat operative" to appear. It's been over an hour. The reason for wanting the live chat operative was that the virtual chat couldn't handle my problem of 16 blurry photos out of a pack of 74. I know the problem wasn't the camera, because one of the photos came with two prints. One blurry and one crystal clear. After looking at the reviews here, I decided to just send the bad ones in again when I collect another batch worth the postage. If this review were just for customer support I'd give it one (wishing I could give it 0).