Snapfish did an upgrade and in the process lost 57 videos of my triplets as infants and toddlers - memories I will never ever get back. I originally uploaded them to Snapfish as protection and I was glad I did because the computer I had them stored on fried. I paid $2.99 a month and they are all gone. What did I get in return? A refund on the monthly storage fee and a free photo book! Yeah for me - years worth of memories for a $100 photo book. Thank you Snapfish.