After Snapfish moved over to their new site, I lost many of my older pictures. When I reached out to customer service, they told me that I shouldn't be concerned because this was happening to other customers as well. They said that once they are lost, they are gone and can no longer be recovered. When I told them that I was going to take my business to another company, they said that they are sorry to hear that and they wish they could have retained my business. Beware of this site because you may lose your valuable memories!