Christine M.

I have used Snapfish shince 2007 and LOVED it... until today. I signed in to work on a project in progress to find that ALL BUT 2 of my projects are simply GONE and that my albums are sorted by download date, not picture date. Mind you, in the old Classic format this was NOT a problem. I loved this site. Now I have lost years worth of work and cannot organize my albums to make any kind of chronological sense. "Chatting" with CSRs was less than helpful. I know loads of people who work in IT who say you don't close a system until the new system is fully functional. Might be taking my business elsewhere, but that doesn't get back what I have lost! Sigh.