Smilox.comReviews 30

The worst service and product I have ever experienced with an on-line purchase. Avoid using this company at all costs. After subitting the impreesions I didn't hear anything for many weeks. When I tried to contact them, the phone number listed is not a working number. There is no way to communicate. I contacted my credit card company and turned in a fraud alert. Stopped the payment. Weeks later the "custom tray" arrived and was so flimsy it wouldn't stay in place for whitening. There were also holes in the "custom whitening tray". Unusable tray.

I purchased a whitening product on clearance. When it arrived, I opened it and found it had expired a full year ago. I emailed them and was told all sales are final. The website did not indicate that the clearance product was expired. The product did not work.

The opalescence whitening gel that I had bought twice from them, hardly worked. 35% and 45% weak. Will not buy again. Knock off products, can't trust them and no customer service.

They process then cancel orders if you use a virtual card number, like Eno, to protect your credit card number. Legitimate websites accept virtual card numbers (like Lowes, Home Depot, Amazon, Google Pay, etc). They do not accept Paypal or any method of payment that masks your credit card number.
Looks like they are one of the sites that try to capture your actual credit card number, meaning the likelihood of fraud afterward is very high. Avoid.

I ordered a new Rotadent ProCare toothbrush and it would not charge up. I paid $114 for it and when I tried calling the number that was included within the box...it was to DenMat. DenMat told me that THEY did sell it to me and there is nothing that they can do. Smilox is a third party and they claimed that there are many complaints about the KNOCK-OFFS they are selling. I tried to find a phone number for Smilox...but one is not listed. I called the 888 number listed on my credit card transaction but it rang like a fax line...no answer. I emailed Smilox but they wanted me to fill out a warranty form...but when you click on it...you just get an error notice. DO NOT PURCHASE FROM SMILOX!

I recently purchased my usual Smilox Extra Soft toothbrushes but immediately noticed a change since they were hurting my gums. I suspected that I was shipped a different item, the Smilox Ultra Soft Toothbrushes, which are slightly more stiff than than the Extra Soft ones, which are also described as being comparable to the Nimbus Toothbrushes (which is why I regularly buy them). I told their customer service my issue and asked for an exchange. They told me that the Extra and Ultra are the exact same toothbrush. Problem is, why are they sold at different prices and with very different item descriptions on their website. They couldn't tell me why they were sold at different prices and that if I wanted to return the items, there was a 15% restocking fee, plus I had to ship them back at my expense. I've lost complete trust with this company and I've just decided to get my toothbrushes elsewhere from now on. They have very shady business practices with policies that are not stated in the open. Also, very unprofessional and unfriendly customer service experiences.

I ordered a bottle of MI Paste vanilla and it appears to be legitimate. There are no spelling errors on packaging and it appears normal, not expired either. Pics we be shown, not sure why every review is bad but I suppose I'll avoid buying whitening products from here as they appear to be problematic or expired based on other people's comments. S

I did the mistake of having someone order whitening gel when i was out on vacation and she failed to go to ultradent to order the gel, we received only half my order and the way it was shipped i realized she ordered from a company I'm not aware of, and when I tried to call them there was no phone number on the invoice to contact and going to their website there was no number listed there either which leads me to believe that this company is making money off of other companies names and not wanting to be a legit company that does have a good customer service response, and then when trying to return the material we would loose a third of the cost of the purchase for stocking purposes which is bull$#*!! I work for a very established Dental practice and would not recommend this company to anybody go to your dentist and buy it at cost from them or go directly to Ultradent Dental company to order directly. Angerly a very disappointed client that I know this company will never address this comment

Don't rely on the warranty. It's all fake. Directing to this email *******@denmat.com.
Smilox.com is not a legitimate website with authorization to sell items from Denmat. If you buy a Rotadent Procare tooth brush for more than $100 +, the item won't last 6 months. It's not worth. Denmat who has ownership could not help me with my complaint neither. Forget about it if you don't want to waste your money!

Ordered a teeth whitening kits thinking it would be a good idea to have some "custom trays" that mold to your teeth. That's a joke, they are like mouth guards you used when playing sports in high school and do not work as described. As the other reviews stated, Smilox makes it very difficult to get in touch. Their 800 number only allows you to leave a message and if you submit a complaint via their website, they do not take any measure to touch base with you. I should have read these reviews prior to ordering to better understand the type of company they are. After reading these reviews and not receiving any response to my phone call or email, I decided to call my credit card company and start a dispute process with the amount charged. Interestingly enough, the credit card has a different phone number for them which appears on the statement. With the credit card company on the line, I tried to call that number and it states can't leave a message and hangs up on you. Once the credit company started the dispute process, a company has 15 days to respond. Imagine my surprise when a day later my credit card was refunded... no notice or contact, just my refund; which is fine with me since that is the resolution I was looking for. Interesting that once "their funds" are put on hold, they can immediately remedy the situation. Will not purchase from this company again.

Fortunately, I followed my instinct and did not "Submit" my order. The reviews here on sitejabber confirm my suspicion. First, I read the m-a-n-y reviews on the Smilox website. Curiously, most of them sounded like they were written by the same writer as the language, sentence structure, style, and voice were remarkably similar for each review. I proceeded cautiously to check-out. I noticed on the invoice page that the price and 'free shipping' were noted, but the invoice did not identify the actual product I was ordering. Hmm - could it be that I was paying for an unknown product or that there was no shipping charge because no product was actually going to be shipped? I exited the site just before I input my credit card number. I agree- this scammer needs to be reported to BBB.