Smilox.com

Don't rely on the warranty. It's all fake. Directing to this email *******@denmat.com.
Smilox.com is not a legitimate website with authorization to sell items from Denmat. If you buy a Rotadent Procare tooth brush for more than $100 +, the item won't last 6 months. It's not worth. Denmat who has ownership could not help me with my complaint neither. Forget about it if you don't want to waste your money!

I was mis-sold a flosser. I order one that cost £5.99 but this was substituted for one that cost £11.99. I already had the one they substituted and wanted the cheaper one.
They don't seem to have a system for returning items.

Since i first posted this Smilox have responded: " We will ship you a pre-paid return mailer. Please use the provided mailer to return the incorrect item you received.

We are sorry for this inconvenience."

I will let you know how I get on!

They have now said: "After reviewing your order for the return authorization we notice your order was shipped internationally. Therefore, we will refund your account for the full amount of your order."

Eventually a human response!

I have therefore amaended my rating.

I recently purchased my usual Smilox Extra Soft toothbrushes but immediately noticed a change since they were hurting my gums. I suspected that I was shipped a different item, the Smilox Ultra Soft Toothbrushes, which are slightly more stiff than than the Extra Soft ones, which are also described as being comparable to the Nimbus Toothbrushes (which is why I regularly buy them). I told their customer service my issue and asked for an exchange. They told me that the Extra and Ultra are the exact same toothbrush. Problem is, why are they sold at different prices and with very different item descriptions on their website. They couldn't tell me why they were sold at different prices and that if I wanted to return the items, there was a 15% restocking fee, plus I had to ship them back at my expense. I've lost complete trust with this company and I've just decided to get my toothbrushes elsewhere from now on. They have very shady business practices with policies that are not stated in the open. Also, very unprofessional and unfriendly customer service experiences.

I ordered a bottle of MI Paste vanilla and it appears to be legitimate. There are no spelling errors on packaging and it appears normal, not expired either. Pics we be shown, not sure why every review is bad but I suppose I'll avoid buying whitening products from here as they appear to be problematic or expired based on other people's comments. S

The opalescence whitening gel that I had bought twice from them, hardly worked. 35% and 45% weak. Will not buy again. Knock off products, can't trust them and no customer service.

Trying to get any response other than roboreplies is futile. It's just one $#*!ing loop. Unbelievable! Thankfully, I'm only planning on eating $11.49, if I had a larger order I would be irate, this company is unreal. What is real is they Suck.

Never received my purchases although they so-called confirmed they have been shipped.
NO customer service. No phone to call. No email answer.
Real THIEVES though!

I did the mistake of having someone order whitening gel when i was out on vacation and she failed to go to ultradent to order the gel, we received only half my order and the way it was shipped i realized she ordered from a company I'm not aware of, and when I tried to call them there was no phone number on the invoice to contact and going to their website there was no number listed there either which leads me to believe that this company is making money off of other companies names and not wanting to be a legit company that does have a good customer service response, and then when trying to return the material we would loose a third of the cost of the purchase for stocking purposes which is bull$#*!! I work for a very established Dental practice and would not recommend this company to anybody go to your dentist and buy it at cost from them or go directly to Ultradent Dental company to order directly. Angerly a very disappointed client that I know this company will never address this comment

I purchased a whitening product on clearance. When it arrived, I opened it and found it had expired a full year ago. I emailed them and was told all sales are final. The website did not indicate that the clearance product was expired. The product did not work.

So apparently these guys are also known as dentist.net. I would have liked your communication to be better and for my toothpaste to be shipped faster but I did get what I paid for. Thanks.

I ordered a new Rotadent ProCare toothbrush and it would not charge up. I paid $114 for it and when I tried calling the number that was included within the box...it was to DenMat. DenMat told me that THEY did sell it to me and there is nothing that they can do. Smilox is a third party and they claimed that there are many complaints about the KNOCK-OFFS they are selling. I tried to find a phone number for Smilox...but one is not listed. I called the 888 number listed on my credit card transaction but it rang like a fax line...no answer. I emailed Smilox but they wanted me to fill out a warranty form...but when you click on it...you just get an error notice. DO NOT PURCHASE FROM SMILOX!

Ordered a whitening kit & they sent the wrong one! Trying to get In touch with them has been a joke! Emailed them 2 times and no phone number to call! Looks like I'm screwed with a product I don't want! Shady & ignorant is all I can say!

A Tube of whitener broke. I wrote to them 3 times asking for help. I never got a response!

They send Coupons but don't care about problems.

Ordered a teeth whitening kits thinking it would be a good idea to have some "custom trays" that mold to your teeth. That's a joke, they are like mouth guards you used when playing sports in high school and do not work as described. As the other reviews stated, Smilox makes it very difficult to get in touch. Their 800 number only allows you to leave a message and if you submit a complaint via their website, they do not take any measure to touch base with you. I should have read these reviews prior to ordering to better understand the type of company they are. After reading these reviews and not receiving any response to my phone call or email, I decided to call my credit card company and start a dispute process with the amount charged. Interestingly enough, the credit card has a different phone number for them which appears on the statement. With the credit card company on the line, I tried to call that number and it states can't leave a message and hangs up on you. Once the credit company started the dispute process, a company has 15 days to respond. Imagine my surprise when a day later my credit card was refunded... no notice or contact, just my refund; which is fine with me since that is the resolution I was looking for. Interesting that once "their funds" are put on hold, they can immediately remedy the situation. Will not purchase from this company again.

I will never order from smilox.com aka SmileInc again. I ordered "Generic Extra Soft Toothbrush (compare to Nimbus)" and am COMPLETELY disappointed; they are at least medium in firmness and bear NO resemblance to Nimbus whatsoever. I planned to return them, then noticed at the bottom of the packing slip, "All sales are final. No returns or exchanges." This isn't how a legit company operates; it's some kind of sleazy scam operation.

I just wanted to post that I ordered some teeth whitener gels and received them wihtout any problems. I also got a good price. They did wait almost three days before shipping, but everything came as expected. I would use this site again.

I paid for 2 full sets of 35% whitening and they sent me someone elses order of just 1 set of only 20%. They do not reply to emails and they have no phone number. Do not order from this company unless you want to throw your money away!

I wish not for order Smilox now becaus I stil wait all this time. No item come to my house many weeks after i order. This is regret now. I say other people not order here becaus you might have same happen you than me and I tell you no not do so I hope you can save you lose money likr me. I did lose. Do not buy Smilox things from them. Keep money in pocket not give to them! Smilox not good place to go pay for tooth whiten.

Fortunately, I followed my instinct and did not "Submit" my order. The reviews here on sitejabber confirm my suspicion. First, I read the m-a-n-y reviews on the Smilox website. Curiously, most of them sounded like they were written by the same writer as the language, sentence structure, style, and voice were remarkably similar for each review. I proceeded cautiously to check-out. I noticed on the invoice page that the price and 'free shipping' were noted, but the invoice did not identify the actual product I was ordering. Hmm - could it be that I was paying for an unknown product or that there was no shipping charge because no product was actually going to be shipped? I exited the site just before I input my credit card number. I agree- this scammer needs to be reported to BBB.

Do not order any products from these folks. They do not display any sense of pride or responsibility for their products.

I just got scammed by Smilox! They sent me an empty package. I am reporting them to the BBB. This is ridiculous!. The post office received it unsealed and w/o contents. I am sure they are going to claim that they put something inside but my guess is NOT! Why would they not seal the package? SCAM!

If I could give them a 0 star review I wouldnt hesitate... I ordered a tooth whitening gel from them ( which I have already used and know how it works and how well it whitens my teeth) however they sent me an one that does not have an expiration date which it is clear that its expired. Ive tried the gel 3 times but it did not work, I contacted them they refused to refund me. DO NOT ORDER ANYTHING FROM THEM.

Website clearly showed picture of a product (BreathRx) that is a fairly expensive mouthwash distributed through dentists' offices. Smilox shipped a widely available cheaper product with similar name made by a different manufacturer and that has a different formula. Amazon sells and clearly identifies both. Smilox clearly is trying to mislead customers into thinking that it sells the more expensive one at the cheaper price.