I ordered a new Rotadent ProCare toothbrush and it would not charge up. I paid $114 for it and when I tried calling the number that was included within the box...it was to DenMat. DenMat told me that THEY did sell it to me and there is nothing that they can do. Smilox is a third party and they claimed that there are many complaints about the KNOCK-OFFS they are selling. I tried to find a phone number for Smilox...but one is not listed. I called the 888 number listed on my credit card transaction but it rang like a fax line...no answer. I emailed Smilox but they wanted me to fill out a warranty form...but when you click on it...you just get an error notice. DO NOT PURCHASE FROM SMILOX!