spark s.

I recently purchased my usual Smilox Extra Soft toothbrushes but immediately noticed a change since they were hurting my gums. I suspected that I was shipped a different item, the Smilox Ultra Soft Toothbrushes, which are slightly more stiff than than the Extra Soft ones, which are also described as being comparable to the Nimbus Toothbrushes (which is why I regularly buy them). I told their customer service my issue and asked for an exchange. They told me that the Extra and Ultra are the exact same toothbrush. Problem is, why are they sold at different prices and with very different item descriptions on their website. They couldn't tell me why they were sold at different prices and that if I wanted to return the items, there was a 15% restocking fee, plus I had to ship them back at my expense. I've lost complete trust with this company and I've just decided to get my toothbrushes elsewhere from now on. They have very shady business practices with policies that are not stated in the open. Also, very unprofessional and unfriendly customer service experiences.