SmileBox has a rating of 3 stars from 2,310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmileBox most frequently mention credit card, customer service, and free trial problems. SmileBox ranks 3rd among Greeting Cards sites.
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SmileBox helps to create a greeting cards easily. It is in customize form, we can add our own text, music, photos. Etc. Most of the templates are available for free and many paid.
Loyal Smilebox customer for 15 years. Great for digital sends, but that's it. Printing at home function very cumbersome when it does work and seems to not communicate well with my printer as it keeps changing my print parameters. I was a premium member which allows me to print at home. However, the print function is hidden and is not accessed in the way their help section describes. When I finally found the hidden "print button," it was spinning (along with the download button) and continued to spin for hours despite several computer reboots. The program is sluggish and runs very slowly. My computer is 3 months old and is a Lenovo ThinkPad X1 Carbon Gen 11 and is lightning fast with every other program and application. Contacted customer service via e-mail and phone. Got a text message that they don't offer phone support. Received e-mail that basically sent me back to their help section. I indicated that I found the button, but the print and download functions were not available to me as they kept spinning. Never heard back from them, despite me saying that my project was time-sensitive and I needed a swifty resolution. Cancelled my subscription and used Canva's free trial to do in 12 minutes what Smilebox couldn't do in 30 hours. Canva will have my business from this day forward.
Loyal Smilebox customer for 15 years. Great for digital sends, but that's it. Printing at home function very cumbersome when it does work and seems to not communicate well with my printer as it keeps changing my print parameters. I was a premium member which allows me to print at home. However, the print function is hidden and is not accessed in the way their help section describes. When I finally found the hidden "print button," it was spinning (along with the download button) and continued to spin for hours despite several computer reboots. The program is sluggish and runs very slowly. My computer is 3 months old and is a Lenovo ThinkPad X1 Carbon Gen 11 and is lightning fast with every other program and application. Contacted customer service via e-mail and phone. Got a text message that they don't offer phone support. Received e-mail that basically sent me back to their help section. I indicated that I found the button, but the print and download functions were not available to me as they kept spinning. Never heard back from them, despite me saying that my project was time-sensitive and I needed a swifty resolution. Cancelled my subscription and used Canva's free trial to do in 12 minutes what Smilebox couldn't do in 30 hours. Canva will have my business from this day forward.
Products used:
digital service
This is an amazing site that helped me... Thank you for your online service. I have tried other alternative services but none of them even come close to yours
Smilebox charged my card with out an active account or my permission. No customer service. Smilebox makes it difficult to cancel since I do not have an account to cancel.
Theft for services not provided.
Better Business gives Smilebox a ONE star.
Products used:
None did not have an account and they charged my card.
How easy it is to work with SmileBox. Yet, changing and modifying only takes minutes. Large selections of templates and colours. High Five!
They show $4.99/month and a "50% OFF", but there is no option to pay month by month. Only year by year, so if you want to use this software you immediately have to pay either $59.88 (premium) or $139.99 (Pro)
The free account only lets you create, not distribute in any way.
Horrible!
Tip for consumers:
STAY AWAY!
Products used:
Smilebox Basic
Their generosity in providing a FREE subscription to educators is beyond appreciated! I can easily share pics and memories with my students and their families. Every field trip or event is made extra special with professional looking, easy-to-create slideshows. And all my creations are saved in perpetuity. Great graphics and catchy music! Tech support is also WONDERFUL! Drop them a message and youʻll get a quick response! I LOVE SMILEBOX!
I love Smilebox!. smilebox.com Thanks for existing. Your service is out of this world. I love Smilebox!. smilebox.com Thanks for existing. Your service is out of this world.
I used smilebox one time last year to make a slide show about my brother who passed away. No where did it say they signed me up for a yearly subscription. They pulled money out of my account that I do not have. What they offer for the price that they originally charged is a joke. Hardly get any features and then wants you to pay more to add on what I think is basic items and should already be included in the original price. Will never use again or recommend to anyone I know
I have had the same experience as so many reviewers here. They charged me for a year of upgrade, and then my project wouldn't save. It was a slideshow for my mother's memorial. I wrote and told them that, thinking someone would get that adding a monetary rip-off scam to someone's grief is a really bad thing to do. But that's what they do, apparently. No refunds, no matter what. They suck. Don't use.
Tip for consumers:
DON'T pay them anything.
Products used:
NONE.
I bought, and paid the professional membership, for the old Smilebox desktop. When it was no longer supported, I upgraded to the online version and paid $50.94 in March of 2021 (for what I believed to be an annual account). I logged into today to use it and can't do anything but create, and my account is listed as 'Free Account". Of course, Smilebox no longer offers phone support, so I'm currently looking for an alternative. They had an amazing product, but it's suffered greatly with the online platform.
Their desktop version no longer works yet they auto-renew and charge you for it. Since you can't get into the account you can't change the auto-renew option. Also, all the days and weeks spent creating Smileboxes are all for nothing as they can't be retrieved any longer. I had weddings and memories of people who no longer live not here! Extremely disappointed.
Go Pro button is located in edit mode right next to save button. 1 accidental click will get you charged $139.99. They wont refund your money. They do not ask you to confirm. And the button sits like an editing button. Beware. 1 click. No refund, no confirmation of request.
Tip for consumers:
Beware of the Go Pro Button. 1 click charges $139. No refund, no confirmation of charge before your money is gone.
SmileBox helps to create a greeting cards easily. It is in customize form, we can add our own text, music, photos. Etc. Most of the templates are available for free and many paid.
I mistakenly signed up and cancelled in under 3 min. That was Nov 25th. I have sent 3 emails to demand a full refund. So far they have refused as recently as today, Dec 22,2020. No early cancelations. Thats why they have earned an F with the Better Business Bureau of NY. Dozens of complaints. Any stats you see about happy users are lies.
First time user, Its a cool video that I made, but it locked up on me, at one time, had hard time trying to find it, when I went to site to log in, I would end up with a blank page, and it wouldn't recognize me or my password, thought I lost my project, After long time looking for it, I found it saved in my Share program, So I was able to finish it, but tried to E-Mail to share, that didn't work to well, cut off heads of pictures & some of the Music, but it was easy to burn to a DVD, then my Video turned out beautiful
So I've just signed up and wanted to pay a $5 monthly fee. I could see that it was deliberately confusing and obviously trying to get you to check the box for the annual fee so I looked at it closely to make sure only $5 would be taken out of my account. I've just checked and $9.99 has been taken. Not a great start and certainly doesn't inspire confidence that this is a company I can trust.
I have been a member of Smilebox for several (4+) years, and since the company was bought out, it is terrible. The annual membership has doubled, and you can't save the images without paying an exorbitant amount, plus the printing that it allows you to do at home, is inferior to what I can do on my own saved images. Just a money pit... buyer beware.
Love the way this site allows me to be creative! I am definitely going to continue to use it and recommend it to friends and family!
In using Smilebox since March 2011, a paid premium subscriber, I loved the program. I had no issues over 8 years until July 2019, they changed the software, my password didn't work. I had 2 accounts, old program AND new program (for businesses)! I got that problem solved, I thought, but unable to send, kept ending at update membership page. Finally able to email but couldn't access contacts. Frustrating! After months I finally gave up! Cancelled my membership, told I'll have access until March. I can't use it so what good is that! Will see come March!
First time using this site and loved the ease in creating an invitation and sending it out to a group! Cute options - free and premium - and simple to personalize. I am a happy customer!
Many years ago I used Smilebox to create a few items. I had a very basic subscription and cancelled it. Suddenly its 2021 and I was billed $47.88 on a brand new credit card for Smilebox. I have no access to the old Smilebox account or the email it was associated with. I'm trusting AmEX will go after them. Check out the complaints on BBB and several other platforms about Smilebox. Apparently they bill folks all of the time! FRAUD!
I love this because it is convient from home. Just wish there was more free options. Just started using today but will make sure to play around with it more when I'm off work and have more time. Cant wait to see what all I can create.
FYI: Smilebox won't let you purchase a monthly subscription, forces you into a year, saying you can always cancel early, and then to find out you won't refund the remaining subscription (It's hidden in their terms and conditions, is what I was told when I wrote to inquire about the status of my refund). That's bad business! Shame on you, Smilebox. I'd recommend you look somewhere else for this service.
It is the best card creator I have seen in the internet. However, their payment method looks like a scam. At first, there are three levels of membership. With the free option one can only create a card, but cannot download it, share it or do anything with it. Furthermore, there is only available an annual subscription. But the information that it is the annual subscription is hidden on the last page of the payment process, which may be easily overlooked.
It's so much fun to design your personal piece of work... then share it with friends... finally, you can print it and display at home or office
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.