SmileBox

Verdenchristophers7

Jan 22,2021, 11:44 PST

Good Day,

Please can I request a refund for the amount of R897 debited from my account as your advertisement did not allow the option to select a monthly subscription. I do not want the yearly subscription and request that this be sorted out as soon as possible as there is no way I would have agreed to that amount had it been clear the only option available is the yearly subscription and not the monthly subscription of 5 dollars. I have just lost my mother to covid and was creating a memorial program on your site and this money is needed for the funeral next week.

Please have a heart... Im begging you!
Want to add that your advertising is very ambiguous as both the monthly subscription and yearly subscription is advertised as if the customer has the option to choose both. That's misrepresentation as you only find out that you don't after the transaction has been processed.

I'm waiting 48 hours as per your advise below. If I am not contacted by Tuesday 26/01/2021 then I'm going to complain on every social media platform as this is unethical and poor business practice. I would happily subscribe on a monthly basis but cannot agree to the full amount being deducted due to the passing of my mum.

This is so wrong and so heartless honestly.

I signed up for a free trial and changed my mind less than 30 minutes later and canceled my subscription. I emailed them immediately because there is no other way to contact them. They did not respond for three weeks after my third email. After numerous emails back and forth with a so called Sviatoslav Kravets, they refused to refund my money. I even copied their policy below and they said they were no longer doing free trials. In other words, they would not refund me nor honor their policy that clearly states there is a free trial. DO NOT fall for their scam. I have never encountered such a company who by choice decides not to honor what they say because they are refusing to refund money. Their policy read:
Free Trial. For each Subscription, Smilebox may offer a free trial period (if offered, the default period is seven (7) days, unless configured otherwise by Smilebox) ("Free Trial" and "Free Trial Period") prior to charging for the Fees.
Their response:
Please note, that there are no free trials at the moment, and even if there were, as stated in the extract you have provided "(a) Customer proceeds to begin paying the applicable Fees".

After escalating your case to the Senior Billing Manager, we are ready to make a final offer to you - a Lifetime Pro subscription for no additional charge ever. You will have the best Plan for as long as you need it only for your initial payment.

Again, DO NOT sign up with this company. I wish I would've read reviews prior to signing up.

Save your money, slideshow do not save and no one gets back to you.
I've tried to reach them numerous times and not a peep back. My sister pass

Always the best way to display love to friends, family and loved ones. Have been using this for yearrsssssssss... It's always amazing and fun for everyone!

DON'T USE SMILEBOX! THEY GAVE ME HORRIBLE CUSTOMER SERVICE AFTER THEY CARDS WOULD NOT WORK THE SAME AS THEY CLAIMED USING THE DESK TOP APPPLICATION! THE FLASH ANIMATION WOULDN'T PLAY AND WHEN I EMAIL (because they don't have a customer service Phone # anymore) THEM THEY JUST KEPT TELLING ME IT WAS MY FAULT AND REINSTAL MY FLASH WHICH I DID THE FIRST TIME AND TOLD THEM THAT FLASH IS OBSOLETE. I REPEATEDLY ASKED FOR MY MONEY BACK AND THEY REFUSED. MAKE SURE YOU GET THEM TO STOP THE "RENEWAL" OF YOUR SUBSCRIPTION OR YOU WILL THEY WILL BILL YOU FOR ANOTHER YEAR! I will never use them again...