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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Easy to book my ticket. I have to travel after l will have a full experience with my ticket. I can't give my experience now because l have used my ticket yet so this doesn't really make sense. I don't understand this. I gave a 4 star because ticket is quite over the board expensive
The purchasing process is all I have experienced and that was a breeze. Rating it three stars because I have not had the completion of my trip to be able to give a full review.
The purchase of tickets was pretty simple.
It was good but you guys have the selections automatically set to yes once u purchase the ticket, so you get people to spend more money with most realizing it.
Booking was easy and about 53 dollars cheaper than any other booking option including directly with the airline. It would be nice however if there was an option to add your TSA precheck number when booking so you didn't have to go in and add it after the fact in the airline's app.
Quick and easy. It would be nice to be able to enter my TSA precheck number and purchase my bags though when I am buying my tickets.
Práctico y agil muy buena la página para reservar y buscar vuelos
Smartfares listed the best flight option in terms of price on Kayak. Throughout the entire booking process, the same price was listed. After completing the payment details and pushing the purchase button, I looked at my credit card account and noticed that they charged 7% more than the price shown on Kayak, and their own website. I didn't select anything to increase the price.
Vous annulez mon vol alors que c'est un vol important et vous me dites que vous allez enlever 110 dollars us dans la somme dépensé pour l'achat du billet ce qui est inadmissible. Je vais porter plainte chez qui de droit
The booking process was quick and easy, with clear information and instant confirmation. Everything went smoothly, and I'm very satisfied with the service.
Using SmartFares was perfect to find a flight when my original one was canceled. I had to be careful, because I chose an add-on option when I meant not to include the add-on, but the staff at SmartFares helped with that situation. Happy with this option!
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SmartFares exceeded my expectations with their intuitive platform and excellent customer service. The booking process was incredibly smooth and straightforward, making it easy to find and purchase flights at competitive prices. Their website is user-friendly and responsive, allowing me to compare options effortlessly. I appreciate the transparent pricing with no hidden fees. The confirmation was instant, and I received all necessary details promptly. Highly recommended for anyone looking for reliable flight bookings!
Smooth and easy was worried though when my ticket confirmation came late but figured the timezone difference could be the reason
Buenos precios y te brindan asistencia. 1era vez buena experiencia.
Worst experience of my life. Paid one price for a ticket only to be told I couldn't get that flight because the airline is no longer fly planes. Then had to pay almost double to rebook
After booking, I was told that the fare I had booked was sold out and I had to pay more.
I asked to cancel the ticket and the person assisting kept trying to negotiate a new fare, offering discounts.
I asked multiple times that they cancel if the fare was unavailable and in the end they confirmed the ticked at the same fare that was booked.
The experience gave me a lot of anxiety and was very bullish. In the end, I was relieved to get confirmation of the tickets I booked.
Advisors were not help and would hang up on me without saying a word. I don't think I have ever had such $#*! experience with customer service. I am never the type to write reviews but holy $#*! it was hot $#*! customer service. Did the people who trained all the employees even get trained himself. Tried to save a couple bucks but it was not worth the hassle of going thru this company. If you can change my rating to 0 stars I'd appreciate it
Easy site to navigate, great deals and I was able to find and purchase the tickets I wanted quickly and efficiently. Definitely would recommend!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your experience. We're glad the ticket purchase was easy and appreciate your honest rating; wishing you a smooth and enjoyable trip, and we look forward to your final feedback once you've completed your travels.
Regards,
Smartfares