SmartFares

SmartFares made booking my flight quick and simple. The prices were better than most other sites I checked, and the process was smooth from start to finish. I received my confirmation right away, and everything went as planned. I'll definitely use them again for future travel deals and bookings.

I had an incredibly frustrating and unacceptable experience. My original booking was cancelled without any prior notice or confirmation, and I was automatically rebooked on a completely different date that didn't suit me at all. At no point was I consulted or given the opportunity to approve the change. When I contacted customer service to request a refund for the service I never agreed to, I was met with dismissive responses and a flat-out refusal to issue a refund. This is not only unprofessional but completely disrespectful to paying customers. The lack of communication, disregard for consent, and refusal to take responsibility for the mistake is beyond disappointing. I expected far better. I will not be using this service again and strongly advise others to be cautious – you may end up paying for something you didn't book and won't be able to get your money back.

Stated price in Euros and charged me USD I complained about the issue and nothing was done to solve. I ended up paying 20 Euros more of the current flight. Avoid them

The title is enough, thanks! With more words under if needed :D The agent assisting me was very patient, and I appreciate that. I'm already familiar with how luggage typically works with the tickets I book, but since it wasn't clearly included this time, I wanted to double-check. If you're looking to improve the customer experience, my suggestion would be to clearly include luggage details during the ticket purchase process. It would save time and avoid confusion.

They had to cancel my reservation due to the wrong fare. I don't understand why is it even advertised when at the end it is the wrong fare anyway. I was advised to book on the airlines instead rather than with them.

I made a big mistake using smartfares to book my trip, the process has been very painful and time consuming. I was over charged for my bag which I then had to get refunded and will have to pay once I get to the airport. The seat assignment is not done until 1 week before the flight and I have little control over what seat they give me. Plus I have somehow ended up with the lowest fare level meaning that I cannot have a carryon bag and I will be the last person to board the plane (plus who knows what other trouble).
I could have booked the same flight directly from the airline at almost the same price with a better result and possibly even for less once all the additional fees kick in as things go. It would have taken me much less time as well, since I've had to contact them twice already with more interactions to go.
Overall then, a very poor experience and one that I will do my best to avoid in the future, starting with not using this company again.

Not that much of struggles
All went well during the entire process
I chose this Smart fare bcse it was the best price i could get for my family and it was easy to be used

Hello! I just have a question. I tried to book a ticket from SmartFares but it didn't work because I have a problem with the bank. I don't want it anymore. I want to cancel it. I wasn't even able to pay the amount so someone bought it for me.

It was my first time using the site but it offered the lowest price for the flight I was looking for and it was very easy to use and gave all relevant information to help me make a good choice. Thanks

I was booking a flight for me and my 11 year old daughter. The drop list won't allow me to choose 2013. I tried numerous times as a child, youth or adult. I won't allow me when I called in the operator women was rude, I tried again I got a gentleman and was going to book the flight for me for 700 and he was rude about it. I told him no thank you

Being worry-free feels refreshing. It's as if a weight has been lifted off my shoulders, allowing me to fully immerse myself in the present moment. I can focus on other things without being bogged down by anxiety or stress. It creates a space where I can truly enjoy life.

Randomly tried but it okay application is logged so much and by mistake date taken change and they charged 65 $ for modified. I dont have option

The website was user friendly, the information required was detailed and easy to follow, the response time was quick, the airfares were definately the best priced and the confirmation of booking was received quickly.

I booked online. With in a hour had booking confirmation and my code to register with WestJet. Amazing

Smartfare provides best fare always. Process is smooth and easy. Only thing they don't show the baggage rules while booking so you have to check separately before booking.

The experience was good. I got several follow up emails throughout the process. I was well informed, site was user friendly. Will definitely use again.

This is the first time if using your site. I can find competitive price.
I called a few times and phone can get through so fast and all are kindly willing to help me.
Thank you