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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Good service and easy to book and at the same time convenient and fast
Good experience so far. I got my flight ticket quickly. Thanks
It was fine. The price changed on me once and i thought that was annoying. But it was fine overall.
Ordered online, no issues. Got my email confirmation within 24 hours as described.
My experience booking my flight was good and super easy!
Good and easy way to find cheap airplane tickets around the world
I booked my flight, got a weird email after that saying that I will get my flight details shortly with a phone number and email address to contact them if I have any questions. Neither one of those were reachable. Had to call different number and get my ticket issued to me. So not a good experience
Finding, purchasing, and receiving my tickets were simple and easy. All important information was provided, added on links for more information don't not work properly. The email I was sent in reference to my booking confirmation included links to my seat, bag, and TSA info and tips. All links led to a blue error page.
Very satisfied but if only I could confirm everything and have my itinerary sorted out quicker but overall I'm pleased
Charge me for "seat selection" no seat selected on airline website. Scam.
Now i have to pay transat again for seat selection./
Please refund this charge
I have used this web site before and is very reliable.
DISCULPEN PERO NO ENTIENDO PORQUE COBRARON 460 PESOS MAS CUANDO EL COSTO DEL BOLETO ES DIFERENTE ESO SI REQUIERO QUE SE ME ACLARE, LO DEMAS ESTOY DE ACUERDO CPON EL SEGUIMIENTO QUE SE LE DA A MI RESERVA, SOLO ESPERO EL BOLETO PARA REALIZAR LA IMPRESION DEL MISMO GRACIAS
A bit messy. At a point I called the assistance number tl ask about the luggage conditions of the ticket I was about to purchase, but the operator never answered my question and insisted on closing the deal over the phone with a rate that was literally US 100 more expensive from the deal I was getting on the site. It was quite frustrating.
I found this website from another one and prices are great! I receive my reservation right away.
I can't wait to travel now
App needs work not so user friendly. The is alot if work that can be done with the time frame of getting the ticket.
I bought 8 tickets, a price that was on the official page! Some time later they call us and raise the price to 127 dollars per person, if I already paid that would be the real price... bad service.
Quick to get through the process. Best price compared to other sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members