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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate so my experience was great. An agent followed up to help me get better connections with Turkish Airlines
The booking was quite fast and easy but I had a little "problem" with the price. After confirming all the stuff the price raised 30$ surpringly, which is not too much, but something that may annoy.
Anyway I won't cancell it but will ensure the next time about all the amounts and possible before/after price changes.
Well pleased and thank you and I will be using your app again, and once again. Thanks
I dont like the web page and then call customer service its awful experience
Genial muy buena páginame gusta muchas buena sopcion3s para escoger viajes me gusta todo esto
Searching for good fares is always tricky in the internet, but SmartFares was very easy. We are a group of 10 friends traveling together and we were all in a Zoom deciding. We agreed to the flights and the 5 couples get to the SmartFares at the same time (we were in 4 different cities) and all of us get the same fare and confirmation immediately.
Will be using them quite more often.
Ir was easy to find and book my flight and you offered insurance on the tickets
Just little delay in payment and confirmation of booking
Al inicio bien y 12 horas después la desilusión, el enojo y la impotencia
I have had a perfect experience with my reservation.
Everything was so timely. The agents whom I spoke to were polite, professional and caring. Getting me to my destination was all they cared about. Over all I will recommend them to anyone and I will not hesitate to use them again.
Good good good good gooooooooooood good good goooood
Too early to say. Will give a proper review after we go through our trip.
I have recibed my confirmation but I do not have my ticket number yet, wath I need to do to recibe they?
Fácil de comprar y buenas ofertas, tarda un poco la confirmación del boleto
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members