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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Hola buenas noches hasta el momento todo a salido bien esperando la confirmación de látam para
El número de mi pasaje y para ya estar tranquilos de que todo está bien
Agradecido del seguimiento que hace esta empresa para confirmar que todo salga bien
Saludos
Awesome I'll recommend it to my friends because it found a ticket so fast in the short amount of time I had this is incredible
I called to cancel my flight way before the departure date and the customer service told me it was not possible. I was so surprised.
Booked a ticket and then they asked for additional cost for no reason when I contacted them they promised to fix this but did not and did not even bother to inform me even though the flight was a few hours away. Stuck with no ticket and no flight!
After filled names and both last names, reservation was recorded with one of my last names. Smartfares help chat made correction after confirm my identity. Then later was no problems on my trip, correction was made within few hours and didn't affect my plans.
Thanks, one more time Violet.
Very easy to navigate the site and complete my purchase!
Good no problems whatsoever will definitely use again in the very near future. Looking forward for my next opportunity to travel again.
Easy to book and got a good price. I had a question about my itinerary, someone answered quickly and was very helpful and sent me another confirmation.
Smartfares scammed me. They charge me for a ticket when I called to request the itinerary they told me the flight had been sold out, yet they took my money. I asked for a refund I never got a refund it's been over a month….stay away from them the are scamming people
Well communicated with multiple options, completely satisfied with resolving/guiding to book a ticket.
YES， Satisfied with the company's services，I hope to book a discounted ticket, I trust your company more.
Pay for the change of dates! I made a mistake when I booked and did not so they told me to call the hotel and of course the hotel told me to call the booking agent!
I am in the airport and yet i didn't get my ticket conformation.
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Hello you're good and you've a good price but you take more time for a confirmation booking or reservation...please
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members