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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Thank you for reply and responding and your service is valuable to get a ticket.
When I first read the reviews about the website, it got me scared because mostly people said that their bookings were cancelled. So out of concern I called the customer website & I got booking confirmation in next 10 hrs.
Booking my flight was easy. Price was super cheap and the customer service agent was wonderful.
Excellent! Your attention is great. Thanks a lot for everything.
Quick and easy and cheap
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Very good price and efficient service. Would be happy to use again in the future.
Everything was great so far! Looking forward to book with you guys again.
Try to confirm the number of free language on the website before booking and couldn't find it anywhere. There is link to the airline compagnie that's not working. Other than is great deal and easy manage.
Excellent and easy process, very user friendly. It literally took me a few minutes to book
Fue muy fácil comprsr y reservar los boletos de avión con SmartFares.
Too many forms to fill out and check boxes to choose, also customer service was difficult to deal with, you tried to charge me more money when it was not necessary I had to talk to the airline to check my booking request and it was not created and you tied to gather money for fees and taxes when there was no ticket in my name.
Thanks fully airline helped me, and the last girl I talked to with helped me as well.
Other than that requesting more money is a scam.
Too many forms to fill out and check boxes to choose
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members