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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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They had to cancel my reservation due to the wrong fare. I don't understand why is it even advertised when at the end it is the wrong fare anyway. I was advised to book on the airlines instead rather than with them.
It was R4568 when I started booking, when i made the payment, R5071 was deducted from my account, this was said to have something to do with the bank, I still did understand that. Secondly, the agent i spoke to tells me the fare for the connecting flight changed and so i had to pay 40USD more as the economy class was full and my nephew would be moved to the other class. Shouldnt that show as one is making the booking though? When i called back to make the payment, the new agent tells me the amount had gone up from $40 to $60? I will put this on Hello Peter, never received a service like this before, NEVER!
It is very convenient, fast and super affordable. Will use it again for my future bookings
Prices changed and lost my cheaper seat selection when I had to call back after card declined. Excuse was no more tickets but I already had the reservation.
The delayed to issue the ticket any way thanx please thats all I can say
Dear Customer,
Greetings from SmartFares!
Thank you for your feedback.
Upon reviewing our records, we can confirm that your reservation was successfully made on June 29,2025, at 8:32 AM, and the ticketing confirmation email was sent to you later that same day at 5:58 PM.
We would like to clarify that for online bookings, it typically takes 5 to 7 hours for the ticket to be processed and issued in the system.
We’re pleased to confirm that your booking is fully confirmed and ready for travel.
Should you require any further assistance, please don’t hesitate to contact us at customerservice@smartfares.com. We’re always happy to help.
Kind regards,
Team SmartFares.
I had an issue with payment which was resolved very easily with help from your team, many thanks.
Dear Customer,
Greetings from SmartFares,
Thank you for your kind feedback. We're pleased to hear that our team was able to assist you promptly and resolve the payment issue with ease. Your satisfaction is very important to us, and we’re glad we could help.
We appreciate your trust in our service and look forward to assisting you again in the future.
Best regards,
Team SmartFares.
I had to cancel a flight I had booked. The response on the phone was quick and efficient.
Dear Customer,
Greetings from SmartFares!
Thank you for your feedback. We're glad to hear that our team was able to assist you quickly and efficiently with your cancellation. Providing prompt and reliable service is important to us, and we’re pleased we could support you when needed.
We look forward to assisting you again in the future.
Sincerely,
Team SmartFares
Do not use this company to buy your tickets. It is a reap off. In their webpage they only ask for a last name when you buy the ticket. And then they charge you 150 dollars to add the other last name. It is a rip off. Believe me. Do not buy anything from them.
Easy to use. All done within 5 minutes. My wife had a beautiful experience using your platform before and we choose to use it again
Dear Customer,
Greetings from SmartFares,
Thank you for your kind feedback. We're delighted to hear that you found our platform easy to use and that the entire process was completed efficiently. It's wonderful to know that your wife had a positive experience previously, and we're honored that you chose to use our service again.
We truly appreciate your continued trust and look forward to assisting you in the future.
Sincerely,
Team SmartFares
Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na. Na.
Dear Customer,
Thank you for taking the time to leave a rating. We noticed your comment was unclear, and we’d appreciate any additional feedback you can provide to help us improve our service.
If there’s anything specific we can assist you with or any concerns you'd like to share, please don’t hesitate to reach out.
Sincerely,
Team SmartFares.
Dear Customer,
Greetings from SmartFares,
Thank you for your feedback. We're pleased to hear that you received your confirmation promptly and appreciated our follow-up. It's great to know that your experience was smooth, and we look forward to serving you again in the future.
Sincerely,
Team SmartFares.
It was an easy procedure to do. They gave good communication skills as they quickly answer the client's emails
Dear Customer,
Greetings from SmartFares,
Thank you for your kind feedback. We’re glad to hear that you found the process easy and that our team provided prompt and effective communication. We appreciate your support and look forward to assisting you again in the future.
Sincerely,
Team SmartFares
En mi primera reserva no confirmaron el billete aéreo por un problema con el pago. Y tampoco me avisaron del problema.
Tuve que hacer una segunda reserva, pero el precio del billete aéreo subió.
Gracias.
Dear Customer,
Greetings from SmartFares!
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the payment issue and the lack of timely communication regarding your initial reservation. We understand how frustrating this must have been, especially with the subsequent price increase.
Please note that airline fares are dynamic and can fluctuate frequently based on availability and demand, which is why the price changed when you made the second booking.
If there is anything further we can assist you with, please do not hesitate to reach out.
Thank you for your understanding.
Sincerely,
Team SmartFares.
The experience was good. I got several follow up emails throughout the process. I was well informed, site was user friendly. Will definitely use again.
Dear Customer,
Thank you so much for your kind feedback!
We're delighted to hear that you had a smooth experience and felt well-informed throughout the process. It's great to know that you found our site user-friendly and easy to navigate.
We truly appreciate your trust and look forward to assisting you again on your future travels!
Sincerely,
Team SmartFares.
This company is running a scam. They offer tickets at incredibly low prices and then send you an email with a reference number. But they aren't actually giving you a ticket even though they collect the money. Then they send an email saying there is an issue with your flight and to contact them. When speaking with then they say the price has been changed and you need to pay an additional amount in order to keep your ticket, or they say the flight has been sold out and you will need to pay more for a ticket on a different day. But you only have 24 hours to respond to them or change your ticket so if you purchase a ticket believing you have obtained a seat on a flight because you've paid for it they will say you need to pay more. If you try to cancel after the 24 hour period I'm sure they charge some kind of a fee and that's where the scam is. They don't have tickets available at the price they're listing and once you've purchased a ticket they will try and get more money from you after you've paid for a ticket they don't have.
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Rindan ofertas no existentes donde se vuelven una incertidumbre el viaje sin empezar adicional cobran de más y no vale los derechos del consumidor.Abusan de los inconvenientes personales no aplican ley de retracto y antes buscan hacer sentir que le hacen un favor a uno al reconocerle algo del boleto al cancelar cuando no es asi.
The online platform was very efficient and user friendly, quick.
Dear Customer,
Greetings from SmartFares.
Thank you so much for your kind words!
We’re thrilled to hear that you found our platform efficient, user-friendly, and quick to use. Providing a smooth booking experience is one of our top priorities, and it’s great to know we delivered.
We look forward to helping you with your future travel plans!
Warm regards,
Team SmartFares.
It was a good experience. Maybe the chance to buy aditional lugagge fot some tickets would be great.
Dear Customer,
Greetings from SmartFares!
Thank you for your feedback!
We’re glad to hear you had a good experience and found our mobile page user-friendly. We appreciate your suggestion regarding the option to purchase additional luggage—we’re always looking for ways to improve and will certainly share this with our development team.
We hope to assist you again on your next trip!
Sincerely,
Team SmartFares.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your kind feedback! We're delighted to hear that you found our service convenient, fast, and affordable. It means a lot to us that you plan to use our platform again for your future bookings.
We look forward to assisting you again soon!
Sincerely,
Team SmartFares.