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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Simple referred by Skyscanner and completed booking in 2 minutes
Hi good day and really I would like to book my ticket Smart Ferris because they are secure and the quick response I really appreciate thank you
Dear Customer,
Greetings from SmartFares.
Thank you for your wonderful feedback!
We’re so glad to hear that you feel secure booking with us and that you value our quick response. Your appreciation means a lot to us, and we're here whenever you're ready to book your next ticket.
Thank you for choosing SmartFares.
Sincerely,
Team SmartFares
Hello! I just have a question. I tried to book a ticket from SmartFares but it didn't work because I have a problem with the bank. I don't want it anymore. I want to cancel it. I wasn't even able to pay the amount so someone bought it for me.
Awesome experience for a first attempt because I never used smartfares before.
Dear Customer,
Thank you for sharing your experience! We're so glad your first time using SmartFares was awesome. It's great to know we could make a positive impression, and we truly appreciate you giving us a try. We look forward to helping you with your future travel plans!
Sincerely,
Team SmartFares
This is not the first time I buy tickets through your company. I really like everything, fast and high quality
Dear Customer,
Greetings from SmartFares.
Thank you for your continued trust and support! We're delighted to hear that you consistently enjoy our fast and high-quality service. We look forward to serving you again in the future. If you need further assistance please do not hesitate to contact us directly by replying to this email or by writing to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares
Me he sentido desconcertado con Smart Fares, ya que adquirí un tiquete; ponía un precio y a la hora de pagar me cobraron mayor precio. Regularmente compro tiquetes y no había tenido esta desafortunada experiencia
Everything is good, was simple and fast, I like it, you are the best
Dear Customer,
Greetings from SmartFares.
Thank you so much for your wonderful feedback! We are thrilled to hear that everything was simple, fast, and that you liked it. Hearing you say “you are the best” truly made our day—it’s customers like you who inspire us to keep delivering top-notch
We truly appreciate your support and can’t wait to serve you again soon. If there’s ever anything else we can do to make your next visit please feel free to contact us.
Sincerely,
Team SmartFares
I had an incredibly frustrating and unacceptable experience. My original booking was cancelled without any prior notice or confirmation, and I was automatically rebooked on a completely different date that didn't suit me at all. At no point was I consulted or given the opportunity to approve the change. When I contacted customer service to request a refund for the service I never agreed to, I was met with dismissive responses and a flat-out refusal to issue a refund. This is not only unprofessional but completely disrespectful to paying customers. The lack of communication, disregard for consent, and refusal to take responsibility for the mistake is beyond disappointing. I expected far better. I will not be using this service again and strongly advise others to be cautious – you may end up paying for something you didn't book and won't be able to get your money back.
It was very easy to book flights for me and my husband. I received an email right away and a short time later I received the 2nd email to confirm my booking.
Dear Customer,
Greetings from SmartFares
Thank you for sharing your experience! We’re delighted to hear that booking flights for you and your husband was easy and that you received timely email confirmations. Providing a smooth and efficient booking process is our top priority.
We appreciate your support and look forward to assisting you again in the future!
Sincerely,
Team SmartFares
It's very easy to purchase and cheap… great experience. And fast confirmation
Dear Customer,
Greetings from SmartFares,
Thank you for your kind feedback! We're delighted to hear that you found the booking process easy, affordable, and efficient. We're especially glad the confirmation was quick — that's exactly the experience we aim to provide.
We appreciate your support and look forward to helping you with your future travel plans!
Sincerely,
Team SmartFares
It was a very simple process and easy to understand. I will recommend this site to everyone
Dear Customer,
Greetings from SmartFares.
Thank you for the wonderful feedback! We're so glad to hear you had a great experience and found the process simple and easy to understand. Your recommendation means a lot to us — we truly appreciate your support and look forward to serving you again!
Sincerely,
Team SmartFares
I have been booking via online and never have I had it easy like this
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that this was your easiest online booking experience. Making travel simple and hassle-free is exactly what we aim for.
We truly appreciate your support and look forward to assisting you with your future bookings!
Sincerely,
Team SmartFares.
Well detailed and easy to navigate. Also I like to use popular airlines whi hare easy to follow up.
Dear Customer,
Thank you so much for your kind feedback! We're thrilled to hear that you found our platform well-detailed and easy to navigate. It's great to know you appreciate having access to popular airlines with reliable follow-up — we aim to make the booking experience as smooth and convenient as possible.
We truly value your support and look forward to helping you with your future travel plans!
Sincerely,
Team SmartFares
Very easy to book but still haven't received ticket number via email
Dear Customer,
Greetings from SmartFares.
Thank you for your feedback. We're pleased to hear that you found the booking process easy.
We’re sorry to learn that you haven’t received your ticket number yet. Please note that the booking confirmation has been sent to your registered email address. We kindly ask you to check your spam or junk folder, as it may have been filtered there.
If you’re still unable to locate it, please don’t hesitate to contact our support team. We’ll be happy to assist you and ensure you receive your ticket details promptly.
Sincerely,
Team SmartFares
The web site Was not responsive throughout the process of booking my ticket. And would reload on its own
Dear Customer,
Thank you for your feedback, and we're truly sorry to hear about the trouble you experienced with our website during the booking process. We understand how frustrating it can be when things don't work smoothly, and we appreciate you bringing this to our attention.
Our team is actively working to improve site performance and ensure a more reliable experience for all users. If you’re still encountering issues or need help with your booking, please don’t hesitate to reach out to our support team directly we’re here to help.
Thank you again for your patience and for choosing us.
Sincerely,
Team SmartFares
I booked online. With in a hour had booking confirmation and my code to register with WestJet. Amazing
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that your booking experience was smooth and quick. We're always striving to make travel planning as easy as possible, and it's great to know we hit the mark for you. We hope you have a wonderful trip with WestJet!
If you need further assistance please feel free to contact us at customerservice@smartfares.com.
Sincerely,
Team SmartFares
Randomly tried but it okay application is logged so much and by mistake date taken change and they charged 65 $ for modified. I dont have option
Dear Customer,
Thank you for sharing your experience with us.
We sincerely apologize for any inconvenience you encountered with the application and the date modification. We understand how frustrating accidental changes can be, and we appreciate your patience in this matter.
Please note that once the booking is confirmed and the ticket is issued, any changes made are subject to the applicable change fees according to the fare rules of the ticket, as per airline policy. We can confirm that your booking is now confirmed and ready for travel.
If you have any further questions or concerns, please don’t hesitate to reach out to us directly for assistance. We’re here to help.
We greatly value your feedback and hope to provide you with an even better experience in the future.
Sincerely,
Team SmartFares.
Not that much of struggles
All went well during the entire process
I chose this Smart fare bcse it was the best price i could get for my family and it was easy to be used
Dear Customer,
Thank you for your feedback!
We’re happy to hear that your experience was smooth and that everything went well during the booking process. We’re especially glad to know that you found the best price for your family and that our platform was easy to use. Your satisfaction is our priority, and we look forward to assisting you again in the future!
Sincerely,
Team SmartFares.
Smartfares provides me with cheap and affordable tickets especially when I do the booking in time
Dear Customer,
Thank you for your feedback!
We’re glad to hear that you had a smooth booking process with us and that you found our tickets affordable. Booking in advance is a great way to get the best deals! We appreciate your trust in SmartFares and look forward to assisting you on your future travels.
Sincerely,
Team SmartFares.
After I received the ticket information, one person whose name Erwin called and emailed asked for my consent to charge to my credit card for the seat selected. The way he asked seems to be obviously that I need to pay, not ask if I wish to pay or not. If I want to choose my seat, I would have done it when I bought the ticket. Why do I need to wait for Smartfares agent to select and give me the option? I do not like the way SmartFares approach the customers like that way. I bought tickets with different agents but no one did that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback!
We’re happy to hear that you found the booking process simple and efficient. It’s great to know that you were referred by Skyscanner and were able to complete your booking in just 2 minutes! Should you need any assistance please feel free to contact us. We look forward to serving you again soon.
Sincerely,
Team SmartFares