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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Very good very site help alot and it's simple i was trying first of booking.com but they were not accepting payment. Then i this is accepted
Dear Customer,
Greetings from SmartFares!
Thank you for your kind feedback! We're so glad to hear that our site was helpful and easy to use. We understand how frustrating it can be when payment issues arise, and we're happy that you were able to successfully complete your booking with us.
If you have any other questions or need assistance in the future, please don't hesitate to reach out. We’re always here to help!
Thanks again for choosing us!
Sincerely,
Team SmartFares.
Dear Customer,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found the app easy to use and user-friendly
If you need further assistance, don't hesitate to reach out. We're always here to help!
Thanks again for your support!
Sincerely.
Team SmartFares
Bad in general, first time booking and I hope nothing bad happens after this
They were easily accessible through calls and willing to help
Best price and speedy process with excellent follow-up communication
Dear Customer,
Greetings from SmartFares.
Thank you so much for your kind feedback!
We're thrilled to hear that you found the best price and had a smooth, speedy booking experience with excellent follow-up communication. Providing great value and service is what we strive for, and your satisfaction means a lot to us.
We look forward to assisting you again in the future!
Sincerely,
Team SmartFares
Dear Customer,
Thank you for your kind words!
We're delighted to hear that working with us was a pleasant experience. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your feedback.
We look forward to serving you again in the future!
Best regards,
Team SmarFares.
The total charge was 86 euros, yet on receiving booking confirmation the charge was 107 usd... 86 euros is NOT 106 usd... I HAVE E MAILED YOU THIS ERROR, BUT NO REPLY HAS BEEN RECEIVED
Dear Customer,
Thank you for your kind feedback!
We’re pleased to hear that you received a quick call back and that our agent took the time to ensure everything was clearly explained. Providing helpful and attentive service is very important to us.
We appreciate your support and look forward to assisting you again in the future.
Sincerely,
Team SmartFares.
Se dificultó al principio, pero luego me permitió hacer la compra sin problema.
Dear Customer,
Thank you for your feedback!
We’re glad to hear everything was on time and met your expectations. We appreciate your support and look forward to assisting you again in the future.
Best regards,
Team SmartFares.
I discovered by pure chance the existence of the booking platform. Thanks
Dear Customer,
Thank you for your feedback!
We’re glad you discovered our platform. We’re happy to have had the opportunity to assist you. We hope your experience was a positive one, and we look forward to serving you again in the future.
Thanks again for choosing us!
Best Regards,
Team SmartFares
First time booking through smart fares and service is good.
Dear Customer,
Thank you for your feedback!
We're delighted to hear that your first booking experience with SmartFares was a positive. We truly appreciate your trust and are glad our service met your expectations.
We look forward to serving you again in the future!
Best regards,
Team SmartFares
I really stil don't get it in today's technology. Once the money departs your account surley the ticket is booked. Allocated and that seat removed from the web. Why do we have to wait unto 24hrs for confirmation. You took our monies at the time ticket was purchased
Dear Customer,
Greetings from SmartFares.
Thank you for sharing your concerns. We completely understand your frustration.
Upon reviewing our records, we can confirm that your booking was made on June 30,2025, at 7:01:15 PM, and the ticket confirmation was sent to your email at 7:01:24 PM on the same day.
If you haven’t seen the confirmation email in your inbox, we kindly recommend checking your junk or spam folder, as automated emails can sometimes be filtered there.
Please rest assured that your booking is successfully confirmed. Should you require any further assistance, feel free to contact us at customerservice@smartfares.com — we’re here to help.
We appreciate your business and look forward to assisting you further.
Kind Regards,
Team SmartFares
Me indica un precio al hacer la reservación pero al hacer el cobro subió 600.00 pesos más
I booked through your company easily and smoothly without complications, and this is a very important thing. But thank you very much.
Dear Customer,
Thank you for your kind words!
We’re delighted to hear that your booking experience was smooth and hassle-free. Providing a seamless process is very important to us, and we truly appreciate you taking the time to share your feedback.
Thank you once again, and we look forward to assisting you in the future.
Best regards,
Team SmartFares
All went smooth nothing to complain about so far from the begining till payment. Email confirmation arrived promptly
Dear Customer,
Thank you for your feedback!
We're glad to hear that everything went smoothly from start to finish and that you received your email confirmation promptly. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
If there's anything we can assist you with in the future, please don't hesitate to reach out.
Sincerely,
Team SmartFares.
Yes I love your company. The best of the best. Keep going the good work
Dear Customer,
Thank you so much for your kind words and support!
We truly appreciate your feedback and are thrilled to hear that you love our company. It means a lot to us to know we're making a positive impact. We'll continue working hard to provide you with the best service possible.
Thanks again for your encouragement!
Sincerely,
Team SmartFares
Your services are Very fast and convenient, smooth process.
Dear Customer,
Greetings from SmartFares,
Thank you for your feedback. We’re delighted to hear that you found our services fast, convenient, and the overall process smooth. Providing an efficient and hassle-free experience is a top priority for us, and we truly appreciate your recognition. We look forward to serving you again in the future.
Sincerely,
Team SmartFares.
It's been great. Thank you so much. Wonderful. Quick and easy.
Dear Customer,
Greetings from SmartFares,
Thank you so much for your positive feedback. We are truly pleased to hear that your experience was wonderful, and that you found the process both quick and easy. It’s always our goal to provide a seamless and satisfying experience, and we look forward to the opportunity to assist you again.
Sincerely,
Team SmartFares
Was easy to fill out the information. Good website. Keep up the good work. Hope to be back soon.
Dear Customer,
Greetings from SmartFares!
Thank you for your kind words. We're glad to hear you found the process easy and the website user-friendly. We appreciate your support and look forward to welcoming you back soon.
Should you need further assistance you can reach out to us at customerservice@smartfares.com.
Sincerely,
Team SmartFares.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback! We're so happy to hear that you are satisfied with our service. We aim to always deliver a great experience, and it's wonderful to know we’ve met your expectations.
If you ever need assistance in the future, don’t hesitate to reach out. We’re here to help!
Sincerely,
Team SmartFares