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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It was easy! And effortless thank you and my bags is packed and ready
Me agradó el servicio y atención. Pero él no sostener el precio es desagradable.
Request twice booking flights and always prices were not right and went higher. The information seen online is not trustworthy. Not possible to have an instant booking.
Dear Customer,
Greetings from SmartFares!
Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
Please note that our fares are dynamic and fluctuate based on availability and demand. Upon reviewing your case, we identified that your booking could not be completed due to a declined credit card. Additionally, due to the inherently variable nature of airfare pricing—where fares frequently change and the original fare displayed on our website may no longer be available—this resulted in a fare adjustment. Following your request to cancel the reservation, we processed the cancellation accordingly.
If you have any further questions or concerns, please do not hesitate to contact us directly at customerservice@smartfares.com.
Thank you for your understanding and patience.
Sincerely,
Team SmartFares
Todo fue fantastico, la atencion muy personalizada, 100% recomendado
The details of the booking of the flight is absolutely professional. The details of the flight to the boarding of the the designated aircraft is so Precise. The entire booking is made so as one is not left with any misunderstanding or confusion. In closing Smart Fares has definitely got the clients interest first and foremost.
I would suggest anyone who is wanting to book flights to contact Smart Fares first.
Dear Customer,
Thank you so much for your wonderful recommendation! We're delighted to hear that you found our service easy, quick, and convenient at a good price. We truly appreciate your support and look forward to serving you again!
Sincerely,
Team SmartFares.
Easy process and good fares. It's really helpful and affordable.
Dear Customer,
Greetings from SmartFares.
Thank you for your positive feedback! We're happy to hear that you found our process easy and the fares affordable. We appreciate your support and look forward to assisting you again!
Sincerely,
Team SmartFares.
Dear Customer,
Greetings from SmartFares.
Thank you for your review! We're glad everything went smoothly and you received your confirmation. If you need any assistance in the future, we're here to help!
Sincerely,
Team SmartFares.
No issues, hassles or frustrations - just a very satisfied customer 👍🏻
Dear Customer,
Greetings from SmartFares!
Thank you for your wonderful feedback! We're delighted to hear you had a smooth and hassle-free experience. Your satisfaction is our top priority. If there's anything else we can assist you with, please don't hesitate to reach out.
Sincerely,
Team Smartfares.
Dear Customer,
Greetings from SmartFares.
Thank you for your kind words! We're glad to hear that you found everything easy and clear. If you need any assistance in the future, feel free to reach out. We appreciate your support!
Sincerely,
Team SmartFares
I had some questions about my flight and response was comprehensive.
Dear Customer,
Greetings from SmartFares.
Thank you for your kind feedback. We're pleased to hear that our response to your questions was comprehensive and met your needs. If you have any further inquiries or require assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Sincerely,
Team SmartFares.
Thank you for the kind support about the baggage issue, reservations team are so supportive and helpful
Dear Customer,
Thank you for your kind words and positive feedback. We're glad to hear that our reservations team was supportive and helpful in resolving your baggage issue. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Sincerely,
Team SmartFares
The booking was easy and efficient. Overall smart fare was better equipped with the information that I was looking for. It was better than the other sites.
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you found the booking process easy and that Smart Fare provided the information you were looking for. We always aim to offer a smoother experience compared to other sites, so it's great to know we hit the mark. We look forward to assisting you again soon!
Sincerely,
Team SmartFares
Easy bookings nd lots of choices of flights and routes.plus near date flights remains cheap and affordable
Dear Customer,
Thank you for your positive feedback! We're thrilled to hear that you found our booking process easy and enjoyed the variety of flight options. We're also glad you appreciate the affordable last-minute flights. If there's anything more we can do to enhance your experience, please let us know. Safe travels!
Sincerely,
Team SmartFares.
Dear Customer,
Greetings from SmartFares!
Thank you for your kind feedback! We're glad to hear that our quick service and attentive customer support met your needs. If there's anything else we can assist you with, please don't hesitate to reach out. Have a great day!
Sincerely,
Team SmartFares
Completed the transaction with clear amount and details in a minute. Received the confirmed ticket numbers in 50 minutes. Great!
Dear Customer,
Greetings from SmartFares!
Thank you for your feedback. We’re pleased to hear that the transaction was completed swiftly and that you received your confirmed ticket numbers in a timely manner. We truly appreciate your support and look forward to serving you again.
Sincerely,
Team SmartFares.
Very excellent in fast processing which really makes me happy to choose. This is my good experience I guess.
Dear Customer,
Thank you for your kind feedback.
We’re pleased to hear that you were happy with our fast processing and that it contributed to a positive booking experience. Your satisfaction is very important to us, and we truly appreciate you choosing our service.
We look forward to assisting you again in the future.
Sincerely,
Team SmartFares
Dear Customer,
Thank you for your wonderful feedback! We're delighted to hear that you found the experience fun, comfortable, affordable, and easy to book. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Sincerely,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Greetings from SmartFares!
Thank you for your feedback! We're glad to hear that you found our service clear and well explained. We appreciate your input regarding pricing and will take it into consideration. We strive to offer the best value for our customers and are always working to improve. Hope to serve you again soon!
Sincerely,
Team SmartFares