On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
They told me my booking was successful then an hour later ghey said it was unsuccessful even after i had paid
Fué rápido sencillo y la operadora me llamó varias veces para que esté todo en orden los datos de los vourcher
Todo bien, el mejor precio en internet busque por todos lados y este fue el mejor precio
I inadvertently stumbled upon this website and decided to make reservations, to my bewilderment I got a good price and completed my booking.
Super expérience ………………………………………………………………………………………..
I order a flexible ticket for Lufthansa flight with luggage. When I got the booking, it stated that it was non-refundable (not flexible) and no luggage
Toda la reserva la pudimos hacer web, muy fácil y accesible.
It was great and it's easy to communicate with the consultant if you have an issue
I booked my flight and received an email to pay for for the same flight or get rebooted. This makes your business less trustworthy. Or at best you need to have updated prices before selling tickets to paying customers
All went well. It was easy and predictable and I got the flight I wanted so I am satisfied
Muy buena y rápida atencion por el personal. Volvería a elegir
It's more accessible and easy doing booking on line than going far to book. Also I can access all my documents on line.
Good service Flight booking went smoothly and quickly I recommend
Very fast and easy to use. Booked my ticket without any problems
Muy bien organizado el sitio para realozar la reservacion..
Rápida reservación, información confiable y descriptiva, sencillo de concretar la reserva y mandan todos los correos de confirmación para tu reserva.
A bit clunky with this travel service. Certain options such as Flexible Ticket come on automatically and I can't do much to change that and I will get charged more.
Overall, this service will be a 1 and done for me moving forward. 2/5 Stars
The airfare showing at the confirmation is different from the actual credit card charged. The different has made the ticket more expensive than any other website.
Good It's fast and good There are definitely things to improve.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Greetings from SmartFares.
Dear [Customer's Name],
Thank you for sharing your concerns with us. We completely understand how frustrating it can be when prices change unexpectedly after booking, and we sincerely apologize for any confusion or inconvenience this caused.
Our fares are dynamic and can fluctuate based on availability, demand, and other factors. Unfortunately, this can sometimes result in price changes after a booking is made. We always strive to provide transparent pricing, and we are actively working to improve the clarity of our pricing and notification process.
We truly value your trust, and we are committed to ensuring a more seamless experience for our customers moving forward. If you have any further questions or would like assistance with this specific booking, please feel free to reach out to us at customerservice@smartfares.com. We’re here to help.
Thank you again for your feedback.
Sincerely,
Team SmartFares.