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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Their are very quick to respond and they keep you posted. Great customer service
Prices were reasonable and fair. Will book again in the future
It's all very easy. First I received a reservation kode. And I received a confirmation the next day.
Excellent and professional service
Really I am very pleased and for sure I will search for smartfares for next reservation
Good to get the ticket, but it was a challenge with price change evrytime, i ended up paying more than other airlines that were a better choice, i did not pay the price that i chose, i paid more.
Customer service was helpful and on point when I had issues with my bank.
It was fine but I had to fight for the price I was quoted. In the end I got it. So if your card gets declined and a rep tells you that your seats are no longer available stand your ground. I checked the airline directly and I found book cheaper than the new price I was being given. After saying I would go direct I got my tickets at the original booking price ($95 cheaper than what they told me was available). So although I got the original price it was a bit of a run around.
Usually to book international tickets takes a nit long than expected bit with Smart Fare was as easy as 1, 2, 3.
Definitely will make use of Smart Fare
Se reservo vuelo Dublin Irlanda a EEUU, Tampa el 20 de junio 25 no he recibido confirmación de reserva realizada en American Airlines para el 2 de septiembre ruego enviar copia. Monica Iradi, CI *******
Excellent experience. Thank you. I will purchase airplane tickets again.
Excelente precios y atención al cliente Rápida respuesta a mi solicitud y inquietudes
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members