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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Fue muy sencillo y fácil comprar mi boleto, fue la mejor oferta había intentado comprarlo en otro sitio y decliné porque el formato para llenar mis datos era muy confuso en cambio aquí fue relativamente sencillo.
After booking they would not give us confirmation unless we paid an extra $225. Impossible to deal with these thieves. They wait till the last minute to confirm.
Smooth and helpful process, they hold me updated during the whole journey, which i do highly appreciate. Thanks
Fue rápido y sencillo espero que todo siga así de bien espero que me llegue el check-in
I tried different websites and found out that this website is easy to use and provides best price.
Quick and easy booking. Thank you. Will definitely book with you guys in the future.
Rufus was very helpful. Happy with the service. Very professional
Simply the best app to be recommended Please my name Derrick But unfortunately it's was written Dirreck kindly help correct it for me it's Derrick
Navigating the flight availability was easy and the flight affordable.
Hi there!
Will like to receive the flight PDF ….
Have seen the document number and everything but will like to get the pdf format
I booked my ticket, website was all in Spanish and no English. My credit card declined the transaction and I didn't get a notification from the credit card company or airline that the transaction didn't go through. I happened to call the airline to ask about the Spanish right away, and then they charged me $200 more for ticket when I tried to re-purchase it immediately.
A little complicated to navigate the site i found, and usually i have to input passport info which this time they didn't ask for it
I was able to get a flight reservation for free in my visa application to the embassy. After filling in the form, right away I received my booking information. Also an email finding out if I have received the booking information.
Had the best fare and delivered tickets within 2 hours. I chatted with them hen my tickets were still nit issued by airlines but the replied and assured me that they're in process.
You wanted to charge for changing una simple letter 150$ no way!
Quick and cheap. I had a problem with the reservation but I was able to contact the team and serve it in the best way
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members