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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was fast and easy to get to their website and they'll have a lot of options
Not good. I was contacted a week later and charged another 100 dollars because information was not updated with the airlines.
Muy sencillo al realizar la compra de mis ticketes
No issues so far. Received confirmation right away.
I didn't want any of the annoying add ons/up sells. I booked a commuter plane that doesn't offer seat selection, yet I was charged an additional $45 for this service that I didn't select. I'm still waiting on a response for a refund.
Very smooth so far. We entered the rewired info, the system processed nicely. So far do good
Keep me informed for any changes.
Why I can't go to the airline site and see my itinerary?
Easy, fast and cheaper than anywhere else I looked.
Quick and easy way to book my trip very clear and without any problem to pay
I have had no problems. It was efficient. They answered me on the same day. Thank you.
My overall experience was good. I had no problems.
Simple and Easy process. Enjoyable, thanks for the great service
Good service and quick answer.
Will be back to look for tickets again In the future
All good…………………………………………………………………………………………………………..
Excelente sistema de información donde nos brinda la mejor informacion
No tuve problemas al comprar los tiquetes, la confirmación llegó a las 3 horas de realizar la compra
I had a problem knowing the weight of the luggage and how many bags.
I need to you to send me the weight and the number.
It is unclear which number to chose from the ones listed in email to get help and operations hours for call center. The biggest confusion is that when I call and the auto response says that it will connect me to operator, the sound on my phone completely disappears the second after and I don't understand if the call is processing or there was an error, or maybe I called too late when call center doesn't operate, so there should be some kind of sound signal while waiting for a representative.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members