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smartfares.com
Founded in 2006
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SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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6,211 reviews
Washington
1 review
0 helpful votes
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Muy Bien El de servicio
December 28, 2022

Gracias es muy Bueno El precio para comprar en linea muy rapido

Date of experience: December 28, 2022
Mexico
1 review
0 helpful votes
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Muy buena
December 28, 2022

Increíble atención recomiendo totalmente, están informándote todo el tiempo

Date of experience: December 28, 2022
RU
1 review
0 helpful votes
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Follow your dreams
December 28, 2022

I thank the company for the good work and support. I was able quickly to book a plane ticket and resolve all my quiections. I wish SmartFares success and prosperity in the New Year.

Date of experience: December 28, 2022
Oregon
1 review
0 helpful votes
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Fast and easy!
December 28, 2022

The website was easy to use and I was able to find the best fare for my destination. Booking was simple and I received a confirmation soon after my booking.

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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Easy enough - but unsure if they have all my information
December 28, 2022
Updated review

It took 2 tries to make the reservation. But otherwise it was easy and quick.
I'm unsure what next steps are though, since I've received by booking confirmation, but they got our passport information etc. so not sure when that needs to be updated.

Date of experience: December 28, 2022

It took 2 tries to make the reservation
January 26, 2023
Previous review

It took 2 tries to make the reservation.

Date of experience: December 27, 2022
Canada
1 review
0 helpful votes
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Very bad experience
January 27, 2023

I book my reservation through the web site in $CAD and I was charged on my credit card in US$. I paied more than what was shown on the web site.
I don't recommand to buy ticket through the web site.

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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Great experience
December 28, 2022

Great quick experience. Customer service was great

Date of experience: December 28, 2022
India
1 review
0 helpful votes
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Good experience
January 27, 2023

All is good to get resrvation code of my flights. But still I got only the reservation code. Kindly make it clear to the customer that booking and reservation is similar. When flights tickets will come

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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Good so far
December 28, 2022

Easy and so comfortable and very nice to get it abe

Date of experience: December 28, 2022
Spain
1 review
0 helpful votes
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Everything went smooth
December 28, 2022

Made reservation... was informed within minutes that reservation was sent to airline; status pending... went to sleep... woke up in the morning with email that airline confirmed... went to airline website, checked with reservation #... everything looked fine. Leaving in 3 days.

Date of experience: December 28, 2022
Puerto Rico
1 review
0 helpful votes
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Perfect!
December 28, 2022

Me encantó mucho la compra y los precios están excelentes. Me gustó mucho comprar por aquí!

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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Good customer service
December 28, 2022

A human answered the phone and sent a confirmation email quickly

Date of experience: December 28, 2022
Saudi Arabia
1 review
0 helpful votes
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Amazing service. Thank you.
December 28, 2022

Great fares! Thank you.
Recommended for other travelers.

Date of experience: December 28, 2022
Turkey
1 review
0 helpful votes
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Great and easy application If Smart Fares keeps providing reasonable offers, Would be my first choice

Date of experience: December 28, 2022
Montenegro
1 review
0 helpful votes
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Quick and convenient
December 28, 2022

Booked my flight literally within less than a minute. User-friendly interface helped loads.

Date of experience: December 28, 2022
California
1 review
0 helpful votes
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Mr
December 28, 2022

Overall was good and easy to navigate through your website to find a best deal possible.
In the past we have used Smart fair and has been good. Although I had a situation with cancellation issue due to my Borther got sick and couldn't make the trip and they weren't accommodating to help. When it comes to cancellation that might be challenge to get someone to help you.

Date of experience: December 28, 2022
Colombia
1 review
0 helpful votes
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Facilidad
December 28, 2022

Fue un proceso fácil, rápido y seguro. No tuvimos ningún inconveniente y la información presentada fue suficiente para tomar una buena decisión.

Date of experience: December 28, 2022
North Carolina
1 review
0 helpful votes
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I bought a ticket and purchased the bag option. Then, when I got to the airport in Antalya, Turkiye, they said I did not purchase the bag. I tried calling Smart Fares from the airport on my internet phone but was on hold for such a long time that when they did answer I got disconnected because the internet had a 30 min limit. I ended up having my roaming calls cut off 5 different times going through customs & immigration. When I finally talked to a Rep, he informed me that I needed to call back and order my bag separately as the option was only for lost or delayed baggage. So, it cost me $263 for my bag. I asked the Rep why I would get baggage insurance if I didn't pay for a bag. That's SmartFares Policy. WHAT A WORTHLESS COMPANY! THE AMOUNT OF MONEY AND AGGRAVATION SPENT ON ROAMING CALLS AND A BAG BECAUSE OF THEIR DECEPTIVE POLICY ENSURES THEY WILL NEVER PURCHASE ANY OF MY INTERNATIONAL FLIGHTS AGAIN.

Date of experience: December 28, 2022
BO
1 review
0 helpful votes
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Very bad experiences
January 27, 2023

I pay the money. And later you told me unable to haver the reserva. And my first connection flight already issue the tickets. I lose a lot of money.

Date of experience: December 28, 2022
South Carolina
1 review
0 helpful votes
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Trip AUS TO CLT
December 28, 2022

It took forever to receive my ticket and booking information, i had to get on the smart fares chat help multiple times across multiple hours to receive it. I also had to pay an extra 150 dollars after purchasing the ticket.

Date of experience: December 28, 2022