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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I got just emails. You need to ask after the flight.
Fue buena aunque intente pedir algo que no me colaboraron
It was good communication just a lot of visual distractions that made it difficult to see what I needed to do while booking the ticket.
They sent a confirmation to be sure I received the ticket information.
I have not taken my flight yet but so far so good.
Es muy agradable que notifiquen de inmediato y estén al pendiente
Was Easy purchase Buy tickets in this website, i would recommended it to my closest friends
As an extra charge for choosing seat appear on my last bill, I call the customer service and they change it right away.
To bad for me my card was declined for security and when recharging they forgot the real change.
Demoro demasiado en enviarme confirmación tuve q llamar a reclamar debería ser más rapido, demoro como 24 hs
Muy fácil y amigable, llevan a cliente de la mano y excelente servicio post venta
Compra rápida y fácil, buen servicio, buen precio.
Overall the experience was smooth. The site is a bit shaky but workable.
There were some difficulties including price increase and confirmation of booking but everything was resolved satisfactorily. One thing I'm still not able to do is choose seats.
The price I booked my ticket was not the final price. Besides that helpful.
Appreciate your kindly support,,,,,,,,thanks…………..
Hice preguntas que no supieron contestar por lo que mejor decidí dejarla la duda
Great service, great service, great service, great service
User friendly service and great price. Will use SmartFares again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members