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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Everything was very good and fast. It was easy for my to pay and they send me my ticket very fast.
Great this is a nice website that has nice priced flights.
Was quick and easy to use and had the lowest fairs!
LIMITED AIRPORT CHOICES make it difficult to choose flights that are best for travel. The prices are pretty good on most of the flights, but I wish there were more inexpensive options.
A LITTLE FRUSTRATING TO FIND BEST OPTION.
PREFER OTHER AIRPORTS
Great and good will recommend to other people by no
Smooth booking and pleasant experience overall, good price
Good experience. Straight forward booking experience
Estoy satisfecho con vuestra agencia. Mil gracias.
Better price then the airline was charging. Saved $60
Well served and convenient way of buying ticket Faster and Fair
Great prices, fast booking.
I searched over a half dozen websites for online airfare to Hawaii from the East coast. All of the advertised low prices were suddenly not available when I attempted to book them. They were all using classic bait and switch airfares. SmartFares, on the other hand, offered great prices and I was successfully booked in less then an hour. I saved over $1,000. I will definitely use them again for future travel.
Tenía dudas, pero estuvo fácil la adquisición de los pasajes.
It's a good experience and I hope that everything gonna be all right
Por ahora todo bien con la reserva. Muchas gracias
Rápido, a buen precio y fácil. Con otros buscadores no podía elegir mi vuelo y además me cambiaba el precio
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at customerservice@smartfares.com, or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.