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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great support and service, like believe not everything written online, i booked my ticket then i saw a lot if bad reviews, i got panic at first but everything went perfect, i recommended
Not in the plane yet but everything seems good so far.
Good everything looks good, good cuatomer service
Good everything looks good, good cuatomer service
Good everything looks good, good cuatomer service
I was over charged in us on my credit card. I lost the deal! I still bought with them. The agent that called me back was very nice and patiente.
Additional 99 was asked and my booking was kept pending to make it confirm
Hopping to have our seat together, and we can seat with all my kids
I feel tricked. The price I was quoted (102) was not the price I was charged (192) written in small letters. This was no honest for a site. I then called as it stated better deals if you call and I was quoted triple the online price 392. I will never use this site again. Buyers beware
Easy self service and friendly rates. Making it preferable
Excellent, outstanding excellent outstanding great experience
Easy to use, waiting now for final ticket confirmation number from airline
Some problem with paypal so used visa instead and the best price
Wanted to book 2 people on same flight@ same time & had to do1 at a time & come back to original site & start over for # 2. Also looked everywhere to buy travel protection insurance & it wasn't offered, but a lot of useless, interruptive ads were
I m not sure if i have my planes tickets or not. Please confirm this!
I booked a ticket with them but two days later when I checked with the airline, they had no reservations for me. When I called this so-called Stupid Fare travel company, they want $175 more for the ticket. When I asked them to return my money, they are saying it could take up to 10 business days. STAY AWAY FROM THIS AGENCY!
Don't know yet traveling in February 2023.
Can't wait
Pas de service en français. Ils disent qu'on peut annuler gratuitement pendant le premier 24h mais finalement ils nous demandent de payer 300$ pour annuler notre achat
Compagnie frauduleuse
The experience was good, especially since, when we wanted to book, we were taken to your website
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members