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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Muy bien me gusto mucho reservar con ustedes fácil y sencillo muchas gracias por todo
Paid for bags - not on ticket given out to by customer service
I had to pay extra money that I really didn't have. I will not be using Smartfares again.
Do not use they failed the first charge on purpose and the charged us 450$ to refund the first charge that failed.
I purchased 3 tickets for a 1 way trip for 235 CAD each and when I purchase the ticket. The price changes and my card was charged more and in USD instead of the Canadian value that was shown on the flight. I didn't appreciate that I was tricked in that way. I'm not sure I will use this website again to book my flights.
It was simple to book easy to navigate. And the price was better then the rest.
I'm a bit disappointed that the price advertised was about £20 less than what I actually paid. I understand the fluctuation in exchange rates but Im sure there's the technology to update prices in real time.
I purchased seats in the app where the airline includes them when booking business. Not happy about the money spent but I don't want to "fight" on the phone.
Dear Customer,
Thank you for your feedback.
We’re sorry to hear about the confusion regarding seat selection for your business class booking. Some airlines do include seat selection in certain fare types, but in other cases, additional fees may apply based on their policies.
If you need any assistance with your preferred seats or have questions about the charges, we’re happy to help. You can email us at customerservice@smartfares.com or call us directly, and one of our travel experts will gladly assist you.
We appreciate you bringing this to our attention and hope to make things right.
Regards,
Team Smartfares
Same as all the other low cost websites. If it works. It's great if it there is an issue or you need to call someone good luck. You can't really do anything on their website for changes and wait times are insane. So gotta role the dice.
Dear Customer,
Thank you for your honest feedback.
We understand that dealing with travel issues can be frustrating, especially when support is hard to reach. While we strive to offer competitive fares and a smooth booking experience, we know there's always room for improvement—particularly when it comes to customer support.
Please know that we’re here to help. If you ever need assistance with a reservation or have questions, don’t hesitate to contact us at customerservice@smartfares.co or call us. Our team is available and ready to assist you.
Thank you for choosing SmartFares.
Regards,
Team Smartfares
Smart fares have great service and very low cost tickets. I would definitely recommend this service again.
Compré dos pasajes y recibí la confirmación de uno y del otro no
Dear Customer,
Thank you for your feedback.
We’ve reviewed your booking and found that confirmation emails were sent for both reservations at the time of purchase. However, to ensure you have everything you need, we’ve gone ahead and resent the confirmation to the registered email address we have on file.
If you still do not receive it or need further assistance, please don’t hesitate to reach out to us at customerservice@smartfares.com.
We’re here to help, and appreciate you bringing this to our attention.
Regards,
Team Smartfares
Booking with a third party shouldn't restrict the ability to do on-line check-in. This is a major issue. Please facilitate and create a way to overcome this.
Dear Customer,
Thank you for your feedback and for choosing to book with us. We’re glad to hear you found the booking process easy and appreciated the ability to compare flight options in one place.
Regarding online check-in, we’d like to clarify that check-in must be completed directly through the airline’s official website or app, as third-party agencies like ours do not have access to manage that part of the process. We understand this can sometimes cause confusion, and we appreciate you bringing it to our attention.
We’ll continue working on improving the clarity of this information during the booking process. If you ever need help locating the correct check-in link or instructions for a specific airline, our support team is always here to assist.
Regards,
Team Smartfares
I found excessive additional costs for flexible tickets, booking seats, luggage etc. And then I was still charged R200 extra for 'currency conversion charges'.
Unauthorized used of my credit card to purchase travel insurance for me without my consent
More money than quoted for the flight was debited from my account. This is fraud. I had to log a dispute with my bank.Thr case is still under investigation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to share your feedback. We're sorry to hear about the confusion and the inconvenience you experienced.
After reviewing your reservation, we would like to clarify that the ticket purchased did not include checked baggage. The inclusion of baggage is determined by the fare type selected and is subject to the airline’s specific policies—not those of SmartFares. Many airlines offer lower-cost fares that do not include certain amenities, such as checked baggage, to keep prices competitive.
We understand how this may have caused frustration, and we’re here to help clarify any details or provide further assistance if needed. Please feel free to contact us at customerservice@smartfares.com or call us at any time—our team is available 24/7 and happy to support you.
We appreciate your feedback and hope to better assist you in the future.
Sincerely,
Team Smartfares