From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was fine but I had to fight for the price I was quoted. In the end I got it. So if your card gets declined and a rep tells you that your seats are no longer available stand your ground. I checked the airline directly and I found book cheaper than the new price I was being given. After saying I would go direct I got my tickets at the original booking price ($95 cheaper than what they told me was available). So although I got the original price it was a bit of a run around.
Usually to book international tickets takes a nit long than expected bit with Smart Fare was as easy as 1, 2, 3.
Definitely will make use of Smart Fare
Se reservo vuelo Dublin Irlanda a EEUU, Tampa el 20 de junio 25 no he recibido confirmación de reserva realizada en American Airlines para el 2 de septiembre ruego enviar copia. Monica Iradi, CI *******
Para obtener el boleto hay muchos correos y dos números de confirmación lo cual puede ser enredado
Excellent experience. Thank you. I will purchase airplane tickets again.
Excelente precios y atención al cliente Rápida respuesta a mi solicitud y inquietudes
They told me my booking was successful then an hour later ghey said it was unsuccessful even after i had paid
Fué rápido sencillo y la operadora me llamó varias veces para que esté todo en orden los datos de los vourcher
Todo bien, el mejor precio en internet busque por todos lados y este fue el mejor precio
I inadvertently stumbled upon this website and decided to make reservations, to my bewilderment I got a good price and completed my booking.
Super expérience ………………………………………………………………………………………..
I order a flexible ticket for Lufthansa flight with luggage. When I got the booking, it stated that it was non-refundable (not flexible) and no luggage
Toda la reserva la pudimos hacer web, muy fácil y accesible.
It was great and it's easy to communicate with the consultant if you have an issue
I booked my flight and received an email to pay for for the same flight or get rebooted. This makes your business less trustworthy. Or at best you need to have updated prices before selling tickets to paying customers
All went well. It was easy and predictable and I got the flight I wanted so I am satisfied
Muy buena y rápida atencion por el personal. Volvería a elegir
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Greetings from SmartFares.
Dear [Customer's Name],
Thank you for sharing your concerns with us. We completely understand how frustrating it can be when prices change unexpectedly after booking, and we sincerely apologize for any confusion or inconvenience this caused.
Our fares are dynamic and can fluctuate based on availability, demand, and other factors. Unfortunately, this can sometimes result in price changes after a booking is made. We always strive to provide transparent pricing, and we are actively working to improve the clarity of our pricing and notification process.
We truly value your trust, and we are committed to ensuring a more seamless experience for our customers moving forward. If you have any further questions or would like assistance with this specific booking, please feel free to reach out to us at customerservice@smartfares.com. We’re here to help.
Thank you again for your feedback.
Sincerely,
Team SmartFares.