SmartBuyGlasses UK

Awful company! I sent TWO separate parcels to them for returns (goods totaling over £400) and they are saying that they havent received either of them, even though I posted them on two separate days and the courier have GPS tracking of the address that they were delivered to. Now Smart Buy Glasses are refusing to refund me, and it has been 3 weeks since they received my parcel.

Worst company to deal with. Ordered twice never arrived both times even though they say they sent a replacement its been 2 months and nothing

I ordered from this website as they advertise them selves under a UK domain and send notification of shipment from Royal Mail while actually shipping from Hong Kong. Terrible customer service.
Do not buy from them.

Avoid this company. I have asked for a refund four times after they claimed that the product I ordered (and they charged my card with) but with no success.

This company has the most irritating website I've ever come across. Before even starting to order glasses there is no visible prompt to enter one's prescription. It's full of wonderful frames, deals, etc but even here if you save a shortlist under favourites it's impossible to remove frames you decide are not for you after further scrutiny. If this is the level of the website who on earth would trust to buying glasses from this company?

Wanted to buy new glasses but didn't want to pay loads for specsavers. These are perfect quality in recycled case and spare lenses. I can't believe it was €8 total! I had problems with my account and getting an invoice so I emailed customer service and they were extremely helpful. Got my package the next day. Can't recommend enough!

They advertise glasses they don't have. Substitute, horrid glasses sent instead with the wrong lenses prescription for which I've sent proof. They haven't refunded the custom taxes as their website says it will do immediately & then they don't reply to the messages. AVOID THIS COMPANY, I INTEND TO TAKE MY CASE & ISSUES FURTHER.

BEWARE! BEWARE!

Con artists who suck you in with cheap frame/lens deals, then say they can't do the prescription in the standard lenses (... they have a very low prescription threshold!)
Then they say you must upgrade to lenses which far outweigh the price of the frames and the original order total.

By the time you find this out you have already paid AND they are reluctant to return your money.
INSIST ON YOUR REFUND like I did.

It's just an elaborate ruse to suck you in, then sting you.
I would give them 0 stars if I could.

AVOID THIS HORRIBLE, DISHONEST FIRM!

I didn't think I'd ever be that person' who reviews/comments/messages in order to reach the attention of those in seniority but here I am. I have had an ongoing issue with a refund since the 24th April and I strongly believe that this company are wrongfully withholding my money and it has been a tiresome, frustrating and upsetting situation that has gone on long enough. I strongly urge you NOT to buy anything from this company as I believe them to be fraudulent and during these difficult and unsettling times, they have done nothing but escalate my financial worries.

Supplied Guarantee Card indicates different specification lenses being installed in the frames... Seems manufacturers could not find glass with exact specification but installed one with nearest available! If such major mistakes happen, what about "medical precision in detail", when dealing with such precious thing as human eyesight?... Meddling with subscription is like giving patient wrong medication!
Thank you for communication! My apologies then! Good service and item as described! Just wander how "Made In Italy" stuff of seemingly good quality and with such nice representation packaging comes from Hong Kong?... Give You 4 stars instead of 1 following SMARTBUYGLASSES reply and explaining the matter. Original explanation:
Your provided prescription is

R +5.00/nonexNone

L +6.00/+1.00x165

The information on lens card and your provided one for the Right eye is the same, for the Left eye, actually our optician used to use negative format of Cylinder. So our optician transcribed your left eye prescription to negative format of Cylinder which is

Adding SPH and CYL to get the SPH

(+6.00+1.00=+7.00)

Convert CYL to negative

(+1.00 to -1.00)

And plus or minus 90 degrees for AXIS,

(165-90=75)
Cheers!

Zero stars!

Reviewed by a glasses wearer for over 33 years.

This company is blindingly terrible, I don't know how they've got good reviews?! They must be fake!

I waited way over a month for the glasses. In an attempt to mask the wait time, they just sent weekly updates to say that the glasses were ready for shipping rather than being honest about it.

I finally received the order and the glasses didn't fit so I requested a refund. They processed the refund and took £7.99 off me for express shipping. Jeeeez if that's express then I'd hate to think what normal is to them. This must be a Spanish company operating on Siesta mode for most of the working week.

Anyway I won't be buying from these clowns again, I'd rather walk with a stick!

Glasses direct - now that's a company I can highly recommend!

I tried to order some sunglasses through them, as they seem to have a really nice range of frames. However I sent customer services a query when the voucher code for 20% of lenses did not take 20% off but more like 12%. I did not hear back from customer services and when I checked the site again the 20% offer was missing and there was a 10% offer. I applied the code for the 10% offer and again it only took about half of that amount off the price. They don't seem to have an online chat option or a customer centre phone number that works. I have then read the reviews about this company and I have decided not to proceed with buying any glasses from them. They seem to communicate very poorly, provide misleading information on the vouchers and offers, don't address customer concerns have a very poor record for delivering and accepting returns of eyewear.

This company are enthusiastic to promote a 'Best Price Guarantee' but in reality they don't, and emails will be ignored, but you'll receive spam in response.

I ordered my sunglasses in April 2023 they sent me clear lensed glasses and sent the tinted lenses in a small white envelope. When I called to complain they suggested I just pop the clear lenses out and put the tinted ones in myself. Which I refused. I sent them back. They promised to send me the correct sunglasses! They then sent me the wrong frames! I asked for a full refund and I'm an still waiting. I have never dealt with a company that has such terrible customer service. If I do not receive my refund I will be reporting them to the ombudsman! I would suggest that you stear clear of this company!¡

You are all lucky... I spent £110 on some glasses and never even received them! It's been a month and 1 week and I still haven't received my glasses... thief's.

They refuse to provide invoices/receipts until the product ordered has been shipped, which takes a month... Terrible service, had battled with customer services for several days before someone actually knowledgeable provided me with a semi decent answer; the company has experienced lots of fraud so now have a painful process for their products. The products are not bad but the entire process makes it not worth it. Would recommend visiting any optical store over this company.

I want to start by saying that this is a genuine review. I am based in New Zealand and bought from the NZ site.
I was a bit worried after reading the reviews. But nonetheless I purchased a pair of Ray-Bans at the cheapest price online - well except the ones that are clearly fakes. I got free express shipping. They didn't have my ones in stock but they sourced some within 5 days-less than the time-frame they suggested. One day after postage, I got an alert saying that shipping is delayed. Oh No I thought. Here it comes. But no, the product turned up the next day, just 8 days since purchase for a product not in stock at the warehouse. And after inspecting them, they are definitely genuine- I have had this model before.

I am one of the few on here that CAN recommend SmartBuyGlasses.

I ordered a pair of frames on the 5th of the month. Company then took until the 25th to say they couldn't provide them. When I got my credit card statement, the money had been taken straight away and had not been refunded. When I got in touch with them and asked for a refund, they said I should look on the website for another pair. Purports to be. co.uk but obvious, from the "chat" facility that it isn't. The chat "assistant" was really rude too. They resemble the type of people who cold call in a scam. Pity there aren't minus stars for these fraudsters. Do not but at any cost.

I received a fake glasses (fake Polaroid brand). Two years ago I bought the original pair in official store. Now I wanted to buy the same pair of glasses (same model, color, etc.) but in this online store SmartBuyGlasses (low atrial price). Unfortunately, I received a cheap fake eyeglasses - poor quality, other markings signs (inaccurate print), different box, no Polaroid brand certificate! - I have my previous original glasses and I can see the difference! I'd like to return but there is no contact with them - support doesn't work, it doesn't respond.

This company is a joke. I made a purchase of a glasses in April can you believe, l have not got the item for over 2 months. Please l would advice that you don't buy anything from this company. They are the bigger scam.

Smart Buy Glasses? More like Dumb Buy Glasses! Their lenses come from China and are ordered from Italy so take about a month. I placed two orders from this site and my second order never turned up. I returned a form to confirm that I hadn't received them and even though I'd paid for my order they inexplicably sent me a PayPal money request asking me for an additional £68! They then told me to ignore this and said that my replacement order was being processed only to send me another email a couple of hours later asking me to pay $30 for my order (yes, dollars even though I live in the UK!). I naturally cancelled my order but their service is so appalling and unintelligible that I'm probably going to have to go down the PayPal/Credit Card claim route. Absolute muppets!

Smartbuyglasses replied to my first review promising to contact me (like they have before). But, guess what, no contact whatsoever. They stated they have tried to contact me but I have not received any emails nor have I any missed calls. I have contacted their helpdesk since and once again they promised to call me but didn't.

I wanted to provide an alternative review to the negative ones. I am very pleased with my designer prescription glasses which arrived within the week of purchasing online. I can't fault the delivery or glasses quality. I have tried the same frames in the UK and these are the genuine article. If you want quick delivery, check for the aeroplane symbol on the product to know that they are in stock. Perfect glasses, one very happy customer!