SmartBuyGlasses UKReviews 47

I tried to order some sunglasses through them, as they seem to have a really nice range of frames. However I sent customer services a query when the voucher code for 20% of lenses did not take 20% off but more like 12%. I did not hear back from customer services and when I checked the site again the 20% offer was missing and there was a 10% offer. I applied the code for the 10% offer and again it only took about half of that amount off the price. They don't seem to have an online chat option or a customer centre phone number that works. I have then read the reviews about this company and I have decided not to proceed with buying any glasses from them. They seem to communicate very poorly, provide misleading information on the vouchers and offers, don't address customer concerns have a very poor record for delivering and accepting returns of eyewear.

Zero stars!

Reviewed by a glasses wearer for over 33 years.

This company is blindingly terrible, I don't know how they've got good reviews?! They must be fake!

I waited way over a month for the glasses. In an attempt to mask the wait time, they just sent weekly updates to say that the glasses were ready for shipping rather than being honest about it.

I finally received the order and the glasses didn't fit so I requested a refund. They processed the refund and took £7.99 off me for express shipping. Jeeeez if that's express then I'd hate to think what normal is to them. This must be a Spanish company operating on Siesta mode for most of the working week.

Anyway I won't be buying from these clowns again, I'd rather walk with a stick!

Glasses direct - now that's a company I can highly recommend!

I ordered my sunglasses in April 2023 they sent me clear lensed glasses and sent the tinted lenses in a small white envelope. When I called to complain they suggested I just pop the clear lenses out and put the tinted ones in myself. Which I refused. I sent them back. They promised to send me the correct sunglasses! They then sent me the wrong frames! I asked for a full refund and I'm an still waiting. I have never dealt with a company that has such terrible customer service. If I do not receive my refund I will be reporting them to the ombudsman! I would suggest that you stear clear of this company!¡

Ordered glasses 3 January - still waiting on 27 January for them. Tracking number does not work. Not entirely sure this is an authentic company - Save yourself the bother of stress, losing money and not being able to see in the meantime. AVOID AT ALL COSTS.

Worst company to deal with. Ordered twice never arrived both times even though they say they sent a replacement its been 2 months and nothing

You are all lucky... I spent £110 on some glasses and never even received them! It's been a month and 1 week and I still haven't received my glasses... thief's.

This company are enthusiastic to promote a 'Best Price Guarantee' but in reality they don't, and emails will be ignored, but you'll receive spam in response.

Wanted to buy new glasses but didn't want to pay loads for specsavers. These are perfect quality in recycled case and spare lenses. I can't believe it was €8 total! I had problems with my account and getting an invoice so I emailed customer service and they were extremely helpful. Got my package the next day. Can't recommend enough!

BEWARE! BEWARE!

Con artists who suck you in with cheap frame/lens deals, then say they can't do the prescription in the standard lenses (... they have a very low prescription threshold!)
Then they say you must upgrade to lenses which far outweigh the price of the frames and the original order total.

By the time you find this out you have already paid AND they are reluctant to return your money.
INSIST ON YOUR REFUND like I did.

It's just an elaborate ruse to suck you in, then sting you.
I would give them 0 stars if I could.

AVOID THIS HORRIBLE, DISHONEST FIRM!

I didn't think I'd ever be that person' who reviews/comments/messages in order to reach the attention of those in seniority but here I am. I have had an ongoing issue with a refund since the 24th April and I strongly believe that this company are wrongfully withholding my money and it has been a tiresome, frustrating and upsetting situation that has gone on long enough. I strongly urge you NOT to buy anything from this company as I believe them to be fraudulent and during these difficult and unsettling times, they have done nothing but escalate my financial worries.

I ordered a pair of frames on the 5th of the month. Company then took until the 25th to say they couldn't provide them. When I got my credit card statement, the money had been taken straight away and had not been refunded. When I got in touch with them and asked for a refund, they said I should look on the website for another pair. Purports to be. co.uk but obvious, from the "chat" facility that it isn't. The chat "assistant" was really rude too. They resemble the type of people who cold call in a scam. Pity there aren't minus stars for these fraudsters. Do not but at any cost.

They refuse to provide invoices/receipts until the product ordered has been shipped, which takes a month... Terrible service, had battled with customer services for several days before someone actually knowledgeable provided me with a semi decent answer; the company has experienced lots of fraud so now have a painful process for their products. The products are not bad but the entire process makes it not worth it. Would recommend visiting any optical store over this company.

I want to start by saying that this is a genuine review. I am based in New Zealand and bought from the NZ site.
I was a bit worried after reading the reviews. But nonetheless I purchased a pair of Ray-Bans at the cheapest price online - well except the ones that are clearly fakes. I got free express shipping. They didn't have my ones in stock but they sourced some within 5 days-less than the time-frame they suggested. One day after postage, I got an alert saying that shipping is delayed. Oh No I thought. Here it comes. But no, the product turned up the next day, just 8 days since purchase for a product not in stock at the warehouse. And after inspecting them, they are definitely genuine- I have had this model before.

I am one of the few on here that CAN recommend SmartBuyGlasses.

This company has the most irritating website I've ever come across. Before even starting to order glasses there is no visible prompt to enter one's prescription. It's full of wonderful frames, deals, etc but even here if you save a shortlist under favourites it's impossible to remove frames you decide are not for you after further scrutiny. If this is the level of the website who on earth would trust to buying glasses from this company?