Kylee K.

I sent two lots of orders back in one box and they have only refunded me for one order - They are not refunding me for £78 worth of clothing because I put them in the same return box as the other order. This is THEFT, you cannot keep my money and the clothing!

Awful company! I sent TWO separate parcels to them for returns (goods totaling over £400) and they are saying that they havent received either of them, even though I posted them on two separate days and the courier have GPS tracking of the address that they were delivered to. Now Smart Buy Glasses are refusing to refund me, and it has been 3 weeks since they received my parcel.