Zoë X.

I tried to order some sunglasses through them, as they seem to have a really nice range of frames. However I sent customer services a query when the voucher code for 20% of lenses did not take 20% off but more like 12%. I did not hear back from customer services and when I checked the site again the 20% offer was missing and there was a 10% offer. I applied the code for the 10% offer and again it only took about half of that amount off the price. They don't seem to have an online chat option or a customer centre phone number that works. I have then read the reviews about this company and I have decided not to proceed with buying any glasses from them. They seem to communicate very poorly, provide misleading information on the vouchers and offers, don't address customer concerns have a very poor record for delivering and accepting returns of eyewear.