Here is the correspondence I had today with them:-
Thank you for visiting SmartBuyGlasses. How can we help you today? 03:27 PM
Welcome to Smartbuyglasses! My name is Meldeane. How may I help you today? 03:29 PM
Why is my order taking so long when it was in stock 27th July 2016 and it is now 6th August 2016.? 03:30 PM
It still has not been sent out on delivery... I am not impressed03:31 PM
Can you hold on for a minute, let me check. 03:31 PM
My apologies for the inconvenience03:32 PM
But as per checking your order for Adidas AH30 Toronto-6054 - size 59 | Sunglasses03:32 PM
Is now in transition03:33 PM
You claim unbeatable sevice03:33 PM
We expect the parcel to be shipped within 24 to 48 hours03:33 PM
Why when it was already in stock on 27th July? 03:34 PM
What is the delay... I am not happy03:34 PM
You were quick enough to take the money on the 29th July03:37 PM
I expected the glasses to be sent on that day that you took the money03:37 PM
We understand that you need the item as soon as possible however the parcel is non fast shipping item03:38 PM
That is not good enough03:38 PM
The processing time takes 5 to 11 working days before it get shipped03:38 PM
Why? 03:38 PM
Processing time on my payment was 2 days... 29th July03:40 PM
Therefore they should have been shipped then03:40 PM
We do understand that you are upset. However please be advised that it is our standard operation that we accept the payment in order to process the order. 03:40 PM
As I said you received processed payment on the 29th July03:41 PM
It is now the 6th Aug and your now telling me that they wont be sent out till next week03:42 PM
We have informed you earlier that the parcel is non fast shipping item and the parcel is in transition and ready for shipment by monday. 03:42 PM
Not good enoough03:42 PM
Note that the delivery time will take 3 to 5 days03:42 PM
I wish to speak to your manager03:43 PM
If you prefer to talk to our Service Manager for further escalation you can directly send email at *******@smartbuyglasses.co.uk03:43 PM
They should have been sent out 1 Aug03:44 PM
I do not wish them03:44 PM
This is Terrible service03:44 PM
Our apologies for the trouble caused you03:45 PM
Shall we proceed with the cancellation? 03:45 PM
Yes03:45 PM
Noted R03:45 PM
And I will be onto trading standards03:46 PM
We will send the email confirmation after few minutes time03:46 PM
My sincerest apologies. If you have any further questions or concerns in the future, don't hesitate to contact us again. 03:46 PM
I will not03:46 PM
Thank you for chatting with us. If you have additional questions, feel free to message us or email *******@smartbuyglasses.co.uk03:46 PM
Bad company, bad service! 03:47 PM
My apologies for all the trouble. Is there anything else that I can hep you with? 03:47 PM
As you have already demonstrated you are unable to assist me03:48 PM
If you have no further inquiries we will proceed with your request and send you the email in few minutes time03:49 PM
Goodbye for now03:49 PM
Thank you for chatting with us. If you have additional questions, feel free to message us or email *******@smartbuyglasses.co.uk03:49 PM
Bought a pair of Tom Ford FT5277 eye glasses which I must say I was excited that I had found them cheaper by £100 online. However, less than a year later, the gold strip on the frames began to discolour and looks like rust. Reported this to customer services and even sent them pictures of the discolouration of the frames. Note I also have a pair of sunglasses bought from Harrods around the same time and is not discoloured.
Their response to my query is that the discolouration may have been caused by "acidic sweat or the likes"
I find this quite ridicoulous because as part of quality control, this would have been checked and verified and, how come my sunglasses of the same brand do not have this discolouration.
I have now contacted Tom Ford eyeglasses customer service to confirm the authenthicity of the frames and to know if this is an expected outcome of their products.
I am certain the frames are fake. Note that since I emailed Ana in customer services to report that I am contacting the manufacturers directly, she has seized to communicate with me.
She offered me a 10% discount to be refunded by paypal as compensation. What of the 24 months warranty promised on their website for any manufacturers defect, discolouration etc? See excerpt below
"SmartBuyGlasses Exclusive 24-month Warranty Policy (Sunglasses/Glasses)
SmartBuyGlasses stands by the exceptional quality provided by the world's best brands. SmartBuyGlasses ships its eyewear internationally to almost all worldwide countries through our advanced regional logistics centers. With some of the brands that we sell, the manufactures' warranty will be available worldwide however for other brands the official warranty may not be available in your country due to territorial limitations and/or brand policies. To cover all scenarios, we offer our own exclusive 24-month warranty against all manufacturers' defects without exception. Customer satisfaction is our top priority, and our after sales service is committed to this. Usually we are able to efficiently resolve defect issues by offering replacements or replacement parts free of charge. Note that damage to frames or lenses caused by general day to day wear and tear is not covered by this guarantee. For contact lenses our warranty is for 3 months only.
Manufacturers' defects means flaws or defects arising from the manufacturing process and non-conformance to the manufacturer's standards set for the particular product. In the context of eyewear this usually refers to defective hinges, welding points, discoloring etc"
I will be reporting this site to the consumer watch dog. So beware. They sell fake goods... Their warranty offer is bogus and they mislead people into believing you are buying genuine goods...
Excellent service great value for money
Purchased a pair of gucci sunglases. Really pleased, no complaints.