SleekShop

I had just gotten finished having a bad experience on Ebay, ordering my hair product, and having to get a refund when my order was "lost by the mail carrier". I found SleekShop.com and ordered three jars of Enjoy Pomade for Men. The price was as reasonable as any, I ordered on 5/9/18 and received my order today, 5/11/18. After ordering and prior to delivery I had emailed SleekShop, telling them that I hoped that my experience would be good and that they would become my go-to place for ordering my Enjoy. Within hours I received a very nice reply from Cynthia. They may have had some issues in the past but my experience was aces. I will order from them again.

Ordered two bottles of White Sands Liquid Texture styling formula for hot tool use, specifiying in the instructions that I did NOT want the hair spray, but the thermal lotion. Ordered arrived with two bottles of hair spray. Found it impossible to contact the company for an exchange. Called the *******813 number multiple times and nobody available, went online to customer service at *******@sleekship.com and it takes you to the site saying they are unavailable so please call, and back and forth and back and forth. Went to the website and found a Chat, but it said they are off line. Later tried the chat again as it said they were available, and got no response to my message after half an hour. What gives here? First, they can't read or they would not have sent me what I specifically said I did not want. Second, I find it shady that no matter which of the three ways you are given to contact them results in no contact. Went to the Better Business Bureau and found multiple complaints about this company. I would not ever order from this company again. I don't believe they are legit.

I am changing my review because they did end up reimbursing me for not receiving the product on time, so the following is no longer true "I am terribly disappointed with Sleekshop. I placed an order and paid for 2nd day shipping and did not receive my order until four days later. I requested to be reimburse for the additional charge and they have completely ignored me. I will never do business with them again".

I do not want to give a company a bad review if they take responsibility for the error. I really appreciated what they did.

I placed a large order and received half my products and received products I did not order in my box that was sealed. They put in Cheap drug store products they don't even sell into my box! This leads me to believe the shipping department or supervisor or even customer service is all in on scamming customers. They made sure to put other items that weigh similar into my box and stole the most expensive hair products I ordered. Does the owner of this company know what their employees are up to? Customer service refused to credit me or send me my entire order even after I sent them proof by photos and who packed the order all done within a half hour of my box being delivered. They basically accused me of saying I put the drug store products in my box. Yeah like I would use cheap hair products! Thankfully my credit card company took my dispute for the items missing from my order and told me of all the complaints they have from other customers saying they had similar experiences. My credit card company sided with me after they did their investigation. Beware of this company.

Have been a customer for over a year and have always been pleased with their pricing and service. I placed a $60 order on 7/22 that never got sent (but I received shipping updates stating it'd been shipped 7/23). When I reached out to customer service today to find out where my order was, their customer rep, Sassy Benidicto, was helpful in discovering my order had never shipped – and that they didn't have the items ordered in stock. However, she offered to create a draft order with similar items that would allow me to receive my items this week. When I opened the draft order it had a $35 fee for expedited shipping. Given that the shipping delay was purely their fault, I asked if they would wave the fee. I was given a hard no. And I was told that it was my issue given that I didn't chose expedited shipping in the first place. Had I know that my items wouldn't arrive when expected, I simply would have ordered them elsewhere. So, SleekShop has lost a customer for life over an error they made and the lack of willingness to eat a one-time $35 shipping fee.

I dont know why it has such a low score... product was $6 cheaper then anywhere else and i got it 2 days earlier then expected

Selling Counterfeit Product brands, be careful with this organization, bad reviews in the BBB.
Philippines owners ( " Andrew Ngo") always cheating.

Well let me first start by saying that I was super excited when I found sleekhair.com through an advertisement on amazon. I can now say that I am HIGHLY disappointed in their service. I live overseas and have a difficult time finding places that ship hair products to APO/FPO addresses which is the main reason sleekhair appealed to me because their website says this,

"We are able to ship DOT-restricted (hazmat) items to Alaska, Hawaii, APO/FPO/DPO military addresses, US Territories or International shipments with a Hazmat. Fee that will allow special care during the transportation of your order"

Well to make a long story short, I place a rather large order to replenish my hair color among other things. My card was charged the full amount to include the $20 "hazmat" fee. My order stated that it was "shipped" However, I emailed to inquire about adding new items to my existing order and I was told that because of hazmat restrictions some (most) of my items previously ordered could not be shipped! The website is misleading entirely when it comes to addressing this issue. Why should they charge my card, before processing my order, which oh by the way turns out really hadn't shipped! So here I am totally irritated that (1) they lied about the hazmat shipment being allowed and (2) they obviously lied about the order being shipped, which ironically changed to "pending" following my inquiry to them in regards to the situation. As far as products go I have not the slightest clue, but if it is anything like their customer service then it probably completely and absolutely sucks! So that $20 fee to "handle your hazmat items with care" is a bunch of crap. Not to mention when I FINALLY got in touch with someone over the phone she was RUDE! She could care less that she was losing my business and had no intention or motivation to an alternative to the situation. She was obviously a bit uneducated on her companies shipping policy because I read it directly to her and she read it herself and still couldn't explain to me how I was wrong. The point is it was very misleading and thats just not right! These types of business have a special place in the crack of my A*S I will stick with Amazon from now on.