SKYLUX Travel

This was my first time using Skylux and I was impressed with the service. The rep was extremely professional and responsive. There was a mistake with booking my ticket and how companies resolve mistakes/issues usually show their character. That was the case here. Because Skylux immediately acknowledged their mistake and said they would make everything right, that told me tons about their service. I will definitely use them again.

We had a medical emergency that prevented us from traveling so they issued a credit. When I went to use that credit the company would not return my emails or phone calls. It wasn't until I threatened to report them on social media to the BBB that they returned my calls. They then charged me a "fee" of $400 stating it was a bank fee. They issued tickets that were about $700 round-trip while I was finding the exact same flights for $400. This is flight our family makes twice a year and I have never paid $700 per tickets. Finally, they wanted to collect my credit card information again before they would issue the tickets as a credit and AGAIN charged me another $300 from my credit for another bank processing fee! This issues have still not been resolved at this time.

My agent Fletcher was very knowledgeable and patient. He worked at getting me the best deal and he was able to answer all my questions.

Nancy Lewis did an outstanding job of booking my flight to Kochi, India, at a price that was acceptable to me. She was ready and willing to answer my questions and worked with me to get the flights to fit my travel dates. What was so impressive to me was that she followed-up on my inquiries and returned my phone calls promptly. It was a joy to work with her. She represented her organization very well. I highly recommend her to anyone who needs assistance in making travel arrangements.

I have been invited to my dear cousin's 80th birthday celebration on May 25th. At first I didn't think I would go, but then changed my mind. Not only do I get to see my relatives at the Birthday Celebration, but I also get to spend time with my youngest son and his almost-wife! I haven't seen them since last summer so it will be great!

With no hesitation I would be using Skylux again and again. And would only ask for Matteo. He went above and beyond to make our trip as smooth as possible. 5+ stars for the service received and special thanks to Matteo. Skylux should promote him or give a pay rise.

Ms. *******@Skylux.com helped me to book my tickets and she is very professional to give best deals on flights specially Business class tickets on international travels. She is good on replying my questions on emails. And Yes, she booked my connected flights with Meals and Seats on flights...it was seamless and little consuming but overall great services.

I booked and paid for a business class international ticket with Skylux airlines, received a confirmation email with confirmation number. After more than a month, I tried to find my reservation on the airline website and there was none! I called Skylux and insisted that I get another agent who helped me confirm and actually complete the reservation! If I had not independently checked the reservation, I would not be flying!
Also the deal when I booked included 3 free hotel nights with a voucher in any city in the place I was visiting. The process to obtain a list of hotels was very slow, took multiple phone calls and emails with the primary agent and has still not been done. I am still waiting on the same.
Expected a better experience given the reviews and reputation.
The agents have been courteous and helpful but the experience has been frustrating

It's my first time trying Skylux Travel services. I will highly recommend especially Denver who helped me booked my travel needs. Denver was very professional, helpful and respectful. Denver made me feel a very valued customer and took the time to understand my needs and went above and beyond in explaining in detail the process and my options. Denver made sure that I get the best option possible and his service was prompt. I will definitely avail of SkyLux services in my future travel needs. Thank you Denver!

Spent hours and multiple phone calls booking my flight. I was told I would have me tickets emailed to me that night. The next morning, there were no tickets. I called and emailed over and over and was told they would be sent in "a few minutes." They never were. When I asked to speak to a manager, once she couldn't help me because she didn't have access, 2nd time, all I heard was laughing at a party and was hung up on. Finally, I received an email stating they were refunding my tickets since they had bought economy (not business I was promised) and it was too long a process to upgrade. What? You are a business class travel agency. Awful! Do not use them!