Overview
SKYLUX Travel has a rating of 4.8 stars from 2,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.
Though all of the travel websites are great there is no comparison to having a human being and a professional understand your travel needs and deliver exactly what you need and within your budget.
Couldn't be happier with how the Skylux travel professional helped me with a complex multi-city itinerary and schedule across multiple countries and made it seem so easy.
I worked with Ranger. Several years ago he provided me with great customer service on Flights to New Zealand and Australia. This time I was flying to Tokyo, Jakarta, Singapore, Hiroshima, and back to San Francisco. It was not easy getting all the flights to line up, but Ranger made it work
We are happy our agent Ranger did such a great job for you.Thank you for your review.
I'm normally a Delta flyer but on this trip that isn't feasible. I decided to checkout Skylux after seeing them on my IG feed and was surprised at how well it works. An assigned representative personally handles your requests and takes into account your needs just like old school travel agents used to do for us. I was open to airline choice which made it easier and am looking forward to my SAS trip in October LAX to Rome in Business Class. Thanks Drake for helping me out!
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
Castiel was able to get us business tickets from our small local airport in Vermont to NYC to Asia & back for less than $6k/person with the shortest flight times available. Just a note: the travel insurance only covers ticket changes and NOT health issues. So, if you want that kind of travel insurance you have to purchase it separately. Also, they gave us a free room at the Intercontinental in Jakarta when we landed and, if I had know how amazing the breakfast buffet was, I would have gotten up earlier!
I wasn't expected to get the level of service while saving a lot money in the process. Great communication with Cobain, and I never felt any pressure to make a purchase. He gave me the best service I could ask for.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
I have used Skylux for my last 4 trips to Europe. I have always received the best possible fares and communication and service has been excellent each time. If you travel to Europe often and like to fly business class I highly recommend using Skylux to get the best possible air fares.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
We used Skylux for our big trip to Asia 2 years ago. We are now using Skylux again for our European trip. I do use other internet/web based fare fnders. Skylux continues to get me the best rates. You do feel like you have a travel agency/travel agent working on your behalf. We recommend you try them out.
Michelle is a very patient and supportive representative. We've spoken to Michelle many times in the past but never booked a trip with her due to one thing or another. She never lost her patience and was always quick to respond to new requests Finally, we booked a trip with her, SFO to Bali, Perth to SFO She found us a great schedule and price.
Thanks, Michelle.
On recommendation of a friend we used SkyLux for the first time to book a trip. Mr. Fox was incredibly helpful and patient with our needs. He really went above and beyond to be available at all times as we weighed booking and non-booking, aisle or window, points and dollars. I'm so grateful to him and SkyLux for for honoring all our options!
Due to the coronavirus, my cruise ship embarking port was changed. The cruise company would only reimburse me up to $500 on two business class tickets. I contacted my travel manager, Stacy, and she quickly exchanged my tickets.
This is the first time I used SkyLux travel to book business class ticket from Boston to Honolulu and back. The first booking had to be canceled because the airline changed its timings for flights with lie-flat seats which is a must for me. I requested the travel agent to find me seats with a different airline offering lie-flat seats and with departures at more earthly hours. The travel agent promptly did that with slightly higher ticket price and arranged to refund my payment for the first booking. What else can one expect? My trip is not until September. But I am sure everything will be fine. I strongly recommend SkyLux travel for all your upper class air travel needs. My travel agent was Burma. He is an excellent gentleman with super-fast communication.
At first, I was leery about using the company online. Not familiar with the company. Once I paid and seen on my delta page the flight was listed. Otto reassured me that they were legit, and I also checked in BBB.
Thank you for your kind words! We are thrilled to hear that you had a great experience with us.
My wife and I scheduled our 20 year anniversary trip to the Mediterranean. We were given a great price on a cruise, one that we couldn't pass up. However, when we tried to book flights all the flights were going to cost us more than our 2 week cruise was. SkyLux was able to find us a great deal and it is in business class as well. Our experience with our travel agent through SkyLux was outstanding.
Your satisfaction is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!
Not only The flight ticket I bought from Skylux cost less than the airline website itself, Mckeynzie also upgraded me from economy to business class in one of the smaller segments of my multiple stops without extra cost to me. That's a good deal and service.
We are so glad for your satisfaction with our services! Mckeynzie is awesome, indeed! Thank you so very much for dealing with us!
I used their service last year and had an excellent experience. This year, again, I decided to use their services, and there were a lot of changes on my side. The Skylux agent was extremely patient and respectful with me. I will definitely use their services again.
Thank you so very much for your loyalty and cooperation with us! Your satisfaction with our services is very important and we are so happy to be of great assistance to you!
For the last 4 years have purchased my business class travel tickets from SkyLux. They have provided me with lots of savings with a corresponding excellent service. They are resourceful and willing to got the extra mil to find the best options a to travel time, quality of airline and cost.
I use Skylux for my long haul travel and am always pleased with the level of service and the savings I receive. I recently booked a trip to Buenos Aires with Pablo and he was very responsive to all requests and questions. I recommend them highly.
My return journey got cancelled without any action from my side. I needed the agency to work with the airline to get that re-instated but basically the agent took me for a ride quoting either not being to contact the airline or chasing a non-existent refund. In the end i had to buy tickets using my own money and Skylux wont even respond to compensate me. NEVER use SKYLUX
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 179131
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Pedro helped me and gave the best rates on the fare.
Perdo did a great job as we can see and we are so glad he'd been of great assistance to you! Thank you very much for cooperating with us!
We are very happy with the service provided by Leandro in getting us acceptable passage to Paris and combining the travel of our companions along with our arrangements. He is very responsive and knowledgeable.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are really glad to hear such a good review coming from our customers. Thank You.