Overview
SKYLUX Travel has a rating of 4.8 stars from 2,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.
I tried reaching out to Skylux travels for a ticket ( I and my friends have purchased previous business class tickets from them) I tried to reach the previous agent via WhatsApp and email. No response! I talked to someone and she never returned my call back. Very disappointing
Ever heard if it's too good to be true! We have travelled with SkyLux three times, the first two went perfectly but we had to cancel the third as my passport renewal had not arrive. We had to pay $450.00 each to cancel the two tickets. Two days later the passport arrived so we tried to rebook but we told it would be six weeks for credit to process. We purchased two new tickets and all went well. It has now been over a year and we still have no copy of a credit. I did get a quote on another trip from same agent and surprise surprise it was $4200. 00 (price of credit) higher than another SkyLux agent quoted.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 191773
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
Skylux and Alden were was wonderful. This was our first long trip in many years. Alden was very patient and will to go the extra mile with research seat Airlines, locations, connections and various fares. Very Happy!
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
My ticket was sold to me as refundable and exchangeable. I paid for ticket protection policy as well. My return plans changed, I called them three weeks ago to ask them to cancel my return flight and refund my account only for the return flight. They said my ticket is none refundable and not exchangeable. I have to pay $250 for booking fee and $300 for airline penalty. This was not ever disclosed to me. I have been calling, and emailing them several times to have my refund, but either they put me on hold for 30 minutes or they keep saying the supervisors are in meetings. I am leaving in two weeks and I still didn't receive an answer from them. I wished I read the reviews prior to buying my ticket from them. Regretfully, the airline will not reembrace me since I bought my ticket from Sky Lux. I am a seasonal traveler and never had this kind of experience with any air lines. SkyLux is indeed a DISGRACE in air travel industry.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 183639
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Flying in the "Covid-19 era" is tougher than one can imagine. Skylux travel helped make a hard process become easier. This is our second time to use them. WE appreciate the way they help and support and go the extra mile to make it easier for the customer.
Awesome service. Agent was very patient with me. Agent needs a promotion because we asked allot of questions.
Thank you for your wonderful feedback! We're thrilled to hear that you received awesome service.
Carol the travel agent was very kind and helpful
She find me a nice place in the plane
Carol is a great agent and we are so glad to hear about your satisfaction with her service! Thank you very much!
This was the first time I booked with SKYLUX and I must admit it was a pleasant experience. Tracie was on the ball as we say and very accessible. She answered my questions thoroughly and was always available. If she was on another line she called back promptly! Way to go Tracie!
Thank you for your kind words. We are grateful for your feedback.
Our agent, Noah, kept in contact with us the whole time he arranged the most economical and effective flights to and from Japan. When we had to cancel, due to the coronavirus, he followed up repeatedly with the airline until we got a full refund.
Normally I book my flights using Momondo, Kayak, Expedia or another web search engine. But every time I found a good deal, Noah(Skylux) always found a cheaper one.
Also, we're very picky, like max one flight change and max 4 hours wait and no departure before noon.
He managed to help us with all our crazy demands. Always super fast to reply and polite.
I'll recommend Skylux to all my friends.
Cheers
Jan Sigetty Boeje
Our travel representative, Harold was A-MAZING! He answered all of our questions and got our estimates to us very quickly. Plus he stayed until our purchase was complete just in case we had any additional questions or needed any assistance.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
This was my first booking of an overseas trip. We are headed to Dublin, Ireland. Melinda at SkyLux made the arrangements so simple. She was very polite, patient and efficient. Melina's responsiveness was very fast. No waiting around for long folow uo calls.Her follow up on every detail from start to finish was supreme and made me feel very comfortable.
I have dealt with Anthony for many years for my travel arrangements. Besides being knowledgeable with what he does, he is consistently helpful & prompt with all my inquiries. When booking flights, one does need an agent whom you can trust & Anthony is IT! I will always keep using SKYLUX & Anthony is my go-to agent. Keep up the good work!
This company was suggested by a friend...she travels to India frequently from Florida. The service by the agent was terrific. He was very patient with me and the reservation I needed to make for a cruise in Egypt. It was much less money going thru Skylux as my travel agent was in the UK. Austen was my agent. He was patient and kind and got it all done 1n 2 days. For sure I will use SKYLUX again!
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
Last winter we reserved business class flights to London for June 2020 through Weston Wolf. Unfortunately, due to Covid-19 we were forced to cancel. He has helped us arrange for a refund from Air New Zealand and has in fact done a very good job. We will be back to work with SkyLux again.
Yamina, who has INCREDIBLE patience and unwavering determination kept up with my crazy schedule to deliver to me the best rates and times for my international flight(s)... this one particular has four legs (!) and took quite a bit of algebra to plan through. I highly recommend Skylux - and especially Yamina - for the best deals and quite a bit of caring. She was sweet, personable, and VERY helpful. Worth every cent of my cash tip!;) Thank you, Yamina!
Dear Mike A., We are glad that our agent Yamina was able to meet your expectations. Thank you so much for your positive feedback!
Sean has been very supportive, patient in dealing with the complicated problems I faced because of the pandemic. He provided diligently the constant changes
In our travel and most specially the help to get back our refund and help with problematic situations with the airlines. I travel a lot and I will always use Skylux Travel
Because of Sean. Thank you.
Very happy with the service provided by SjyLux Travels. Gomez was very professional and considered all our needs and made recommendations without being pushy. The purchase through their website was smooth and quick.
Tom Z was outstanding. He got me a great deal and was very good about explaining all my options.
Dear Customer, thank you for your glowing review! We’re delighted to hear that our agent provided exceptional service. We look forward to assisting you with your future travel plans and ensuring more memorable experiences.
Anita P. Truly went above and beyond! I think she even stayed over so she could get me taken care of. She was off and on the phone with me for at least 2 hours! When she wasn't on the phone, she was sending me updated flights. Truly a remarkable woman, she had the patience of Job.
Thank you for the kind words! We are really blessed to work with such understanding clients!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 166027
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.